Bilingual Sales and Accounts Coordinator (French and English Required)
Location: North York, Ontario
Work Model: On-site
Employment: Permanent, full-time
Salary: $65,000 to $75,000 annually
Languages: Excellent written and spoken French and English required for daily customer communication, order coordination, and issue resolution.
Work Eligibility: Legally entitled to work in Canada.
Introduction
Are you an organized, detail-oriented professional who enjoys keeping customers informed, orders moving, and business operations running smoothly? Do you take pride in resolving complex situations and being someone your colleagues and customers can rely on?
Our client, an established company in the commercial distribution sector, is seeking a Bilingual Sales and Accounts Coordinator to join its team in North York, Ontario.
In this role, you will bring together customer service, sales operations, and financial coordination. You will be a trusted point of contact for customers while supporting internal teams with accurate order processing, account administration, and timely issue resolution.
Why You’ll Want This Role
- Enjoy a stable, growing work environment where organization, accuracy, and reliability are valued.
- Take ownership of meaningful customer and account coordination responsibilities.
- Work closely with sales, finance, and operations teams in a highly collaborative role.
- Make a direct impact on customer satisfaction and the efficiency of daily operations.
- Contribute ideas and improvements to established processes and workflows.
What You’ll Do
You will help ensure that customer orders, account activities, and financial transactions move efficiently from start to finish. Acting as a key connection between customers and internal departments, you will manage inquiries, coordinate follow-ups, and support accurate and timely resolutions.
This position is well suited to someone who enjoys variety, takes ownership of details, and brings a calm, solutions-focused approach to daily responsibilities.
Responsibilities
- Coordinate customer orders from initial processing through completion, including onboarding and ongoing account support.
- Serve as a primary point of contact for customer inquiries by phone and email in French and English.
- Support billing, payments, credits, refunds, and chargeback administration.
- Coordinate product returns, return authorizations, consignment reviews, and backorders.
- Work with internal departments to resolve customer concerns accurately and efficiently.
- Support product introductions, demonstrations, temporary equipment arrangements, and larger equipment orders.
- Coordinate sales representative onboarding, offboarding, and territory transitions.
- Assist with month-end accounts receivable activities, reconciliations, and audit preparation.
- Maintain accurate customer and transaction records across internal systems.
- Identify opportunities to improve coordination, communication, and operational workflows.
Qualifications
Required:
- At least 4 years of experience in B2B customer support, sales operations, or accounts coordination.
- Strong experience with order-to-cash processes, including order administration and customer account support.
- Excellent written and spoken French and English communication skills for handling customer inquiries and coordinating account activities.
- Ability to independently manage complex customer situations with sound judgment and professionalism.
- Experience working with ERP systems and multiple payment platforms.
- Strong organizational skills, attention to detail, and ability to manage competing priorities.
- Proactive, dependable approach to problem-solving and follow-through.
- Ability to collaborate effectively with sales, finance, and operations teams.
- Legally entitled to work in Canada.
Assets:
- Experience with accounts receivable processes and reconciliations.
- Experience using Sage or a comparable ERP platform.
Why Work with Us
Our client offers a stable, growing environment where your contributions are visible and your ability to keep operations organized makes a meaningful difference.
You will have the opportunity to develop strong working relationships across departments, take responsibility for important customer and account activities, and help improve the processes that support daily business operations.
If you enjoy being a dependable resource for customers and colleagues, and appreciate a role that combines structure, variety, and meaningful responsibility, we would welcome the opportunity to connect with you.
Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.
This is an existing vacancy. Our client is currently seeking a Bilingual Sales and Accounts Coordinator.