Bilingual Commercial Collections Specialist (French and English Required)
Location: Mississauga, Ontario
Work model: On-site
Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m.
Employment: Full-time, permanent
Salary: $60K-$80K per year, plus bonus eligibility
Languages: French and English required, spoken and written, to serve customers in both languages
Work eligibility: Legally entitled to work in Canada
Introduction
If you are good at solving money problems without burning bridges, this role lets you do it with business customers who rely on their equipment to run their companies. You will manage a portfolio of commercial accounts, work out practical solutions when payments fall behind, and do it in French and English.
Our client, an established commercial finance organization, is hiring a Bilingual Commercial Collections Specialist for its growing team in Mississauga.
Why You’ll Want This Role
- A stable, permanent role with a long-term career path in commercial finance.
- Lower call volume than a typical call centre, so you can give each account real attention.
- Structured training and mentorship to start, including about 4 weeks of initial training at another office in the Greater Toronto Area.
- Exposure across credit, sales, accounting, legal and asset management teams.
- Strong benefits: employer-paid health, dental and vision coverage with no waiting period, a group RRSP with employer contributions, a bonus program and tuition reimbursement.
What You’ll Do
You will handle inbound customer service and collections calls on commercial accounts, manage delinquent accounts and agree on payment arrangements. You will also prepare account documents, support lease transfers and work with other departments to resolve each case.
Responsibilities
- Manage a portfolio of commercial customer accounts and address overdue payments early.
- Investigate delinquent accounts and negotiate practical repayment arrangements.
- Serve French- and English-speaking customers and business partners professionally.
- Prepare payout quotes, reconciliations, balance confirmations and other account documents.
- Process account changes, lease transfers and loan takeovers.
- Review insurance certificates and follow up on outstanding requirements.
- Support recovery processes when required, with legal, credit and asset management teams.
- Keep detailed account notes and records of customer communication.
Qualifications
Required:
- 3+ years of experience in commercial collections, lending, leasing, auto or equipment finance, commercial banking, or customer service in auto finance.
- Professional French and English, spoken and written, to work with customers in both languages.
- Strong negotiation, problem-solving and customer relationship skills.
- Good judgment, attention to detail and the ability to manage several priorities.
- Proficiency in Microsoft Office, especially Excel and Word.
- Comfortable balancing customer service and collections.
- Legally entitled to work in Canada.
Assets:
- A bachelor’s degree in business, finance or a related field, or equivalent experience.
- Experience managing commercial lending or equipment financing portfolios.
- Familiarity with loan restructuring, delinquency management or asset recovery.
Benefits
- Salary of $60K-$80K per year, plus a discretionary company bonus program.
- Employer-paid health, dental and vision coverage, with no waiting period.
- Group RRSP with employer contributions and matching.
- Earned time off for vacation and sick days, plus a floater day.
- Tuition reimbursement and structured learning.
- Employee assistance program, wellness benefit and employee discounts.
Why Work with Us
Our client offers the stability of an established financial services business and invests in training its people. If you are a bilingual professional who likes solving problems, building relationships and growing a career in commercial finance, we would like to hear from you.
Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.
This is an existing vacancy with immediate availability. Our client is currently seeking a Bilingual Commercial Collections Specialist (French and English Required).