Billing Supervisor
Introduction
Are you a billing professional who enjoys finding inefficiencies, improving processes, and influencing teams to get better results?
Our client is seeking a Billing Supervisor to lead a centralized billing support function focused on invoice accuracy, customer billing requirements, process improvement, and operational consistency. This is not a traditional invoice-entry or collections position. Instead, you will oversee the processes that help ensure invoices are accurate, reach the right customer contacts and portals, meet customer requirements, and move efficiently through the order-to-cash cycle.
This is an exciting opportunity to help shape a developing function, lead a small team, and work directly with operational leaders to improve billing performance across multiple locations.
The position offers a salary range of $63,200 to $75,800 per year, comprehensive benefits, a pension plan, tuition reimbursement, and opportunities for professional development and career advancement.
This is a full-time, primarily on-site position based in Mississauga, Ontario, with occasional travel to other locations for training and operational support.
What You’ll Do
As the Billing Supervisor, you will lead a team of two billing professionals and act as a central resource for billing accuracy and invoice process improvement.
Invoices are generated by operational teams, while your group provides the oversight needed to ensure they are accurate, properly routed, aligned with customer requirements, and successfully submitted. When invoices are rejected, disputed, delayed, or incorrectly processed, your team helps identify why and works with the appropriate stakeholders to correct the underlying issue.
A major part of your role will be using metrics to identify where improvements are needed. You might identify a location experiencing higher invoice rejection rates, determine the root cause, provide additional training, and work with local leadership to improve performance.
You will need to be comfortable influencing people who do not report directly to you. Success requires someone who can build relationships, challenge inefficient practices constructively, secure buy-in from operational leaders, and turn billing data into meaningful improvements.
Responsibilities
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Lead, coach, train, and develop two billing team members while supporting their continued professional growth.
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Oversee invoice accuracy, delivery, customer requirements, and billing process compliance across multiple operational locations.
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Monitor invoices after creation to ensure they reach the correct customer, contact, system, or billing portal.
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Identify recurring invoice rejections, disputes, pricing discrepancies, routing problems, and other billing issues.
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Analyze billing metrics to identify locations, processes, or teams requiring additional attention and training.
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Partner with operational leaders to improve billing accuracy and reduce invoice errors and delays.
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Develop, maintain, and continuously improve billing procedures and standard operating practices.
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Train employees and operational teams on customer billing requirements, new processes, and procedural changes.
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Work with operational managers to gain support for process improvements, even when those employees do not report directly to you.
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Support customer-specific and specialty billing requirements, including electronic customer portals and third-party invoicing processes.
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Partner with Finance, Accounting, Sales, IT, credit and collections, cash application, and operational teams throughout the order-to-cash cycle.
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Act as an escalation point for complex billing issues and help coordinate their resolution.
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Prepare and analyze billing performance reports, accounts receivable information, operational metrics, and cash flow forecasts.
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Support existing and newly implemented billing systems and processes.
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Travel occasionally to operational locations to provide training and support, typically a few times per year, with virtual training used where appropriate.
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Help further structure and develop a growing centralized billing function.
Qualifications
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3 to 5 years of experience in billing, invoicing, accounts receivable, accounting operations, or a related financial function.
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Some previous supervisory, team leadership, coaching, or project leadership experience is strongly preferred.
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Post-secondary education is required. A four-year degree or relevant professional certification is an asset.
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Experience working with customer billing portals and electronic invoicing platforms is highly valuable.
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Strong understanding of invoice workflows and the broader order-to-cash cycle.
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Ability to analyze billing metrics, identify trends, investigate root causes, and translate findings into practical improvements.
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Strong communication and influencing skills, particularly when working with stakeholders who are not direct reports.
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Confidence facilitating meetings, providing training, challenging existing processes, and gaining support for change.
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Strong attention to detail with a structured, analytical, and process-oriented approach.
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Proficiency with Excel, Microsoft applications, billing systems, and customer portals.
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Experience in B2B environments such as manufacturing, distribution, transportation, logistics, equipment, industrial services, or similar industries is an asset.
Benefits
Our client offers a competitive total rewards package designed to support professional development and long-term career growth, including:
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$65,000 to $75,000 annual salary
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Comprehensive medical, dental, and vision benefits
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Short-term and long-term disability coverage
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Life insurance
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Pension plan
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Tuition reimbursement for eligible programs and courses
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Ongoing professional development and training
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Opportunities for advancement and increased responsibility
Why Work with Us
This is an opportunity to do more than supervise an established billing process. You will help shape how a developing centralized function operates, establish stronger processes, coach your team, and influence billing performance across the organization.
It is particularly well suited to someone who combines an analytical mindset with the confidence to drive change. You will have visibility across multiple areas of the business and the opportunity to identify problems, build solutions, train stakeholders, and see measurable improvements in billing accuracy and efficiency.
Our client is looking for someone who has built a solid foundation in billing and is ready to continue growing as a leader. You do not need to have spent your entire career in one industry. The focus is on strong billing knowledge, leadership potential, analytical thinking, resourcefulness, and the ability to earn buy-in across different teams.
This is an existing vacancy with immediate availability.
Candidates selected to move forward may be required to complete a criminal reference check as a condition of employment. Accommodations are available throughout the recruitment and selection process for candidates who require them.
Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Billing Supervisor.