Bilingual Implementation & Client Services Coordinator
Introduction
Our client is looking for a Bilingual Implementation & Client Services Coordinator to support the onboarding, training, implementation, and ongoing service needs of public-sector partners and external service providers.
This is a strong opportunity for someone who enjoys working with people, coordinating multiple moving parts, solving operational issues, and helping clients successfully adopt new systems and services.
The position offers a salary range of $55,000 to $65,000 and a flexible hybrid work arrangement. The role is primarily work-from-home, with some on-site requirements in North York or Brampton, Ontario.
If you are bilingual, organized, comfortable with technology, and interested in growing your experience across implementation, client support, training, and partner operations, this could be an excellent next step.
What You’ll Do
You will help guide partners through onboarding, training, launch readiness, and ongoing support.
You will coordinate schedules, monitor service requests, assist with issue resolution, maintain accurate documentation, and work across internal teams to ensure partners receive timely and effective support.
You will also have the opportunity to identify recurring service issues, recommend improvements, and contribute to a stronger overall client experience.
Responsibilities
- Coordinate day-to-day operational support for public-sector partners and external service providers.
- Support onboarding and implementation activities, including account setup, access coordination, training, and launch readiness.
- Coordinate training, post-launch support, and ongoing user assistance.
- Manage schedules to help maintain appropriate coverage for onboarding, training, support activities, and service delivery.
- Monitor service requests, support queues, and outstanding items to ensure timely follow-up.
- Act as an initial point of escalation for operational issues involving partners, vendors, system usage, or service workflows.
- Maintain accurate documentation related to onboarding, training, support requests, and service activities.
- Identify recurring issues, process gaps, service risks, and improvement opportunities.
- Escalate recommendations and operational concerns when appropriate.
- Collaborate with internal teams across operations, client support, product, and finance.
- Assist with reporting, onboarding updates, escalation summaries, service trends, and relationship management activities.
Qualifications
- Bilingual communication skills are required.
- Strong organizational, coordination, and follow-up abilities.
- Excellent verbal and written communication skills.
- Comfortable managing multiple priorities, schedules, partners, and service requests.
- Strong relationship-building and client service skills.
- Ability to learn new technology platforms, systems, and workflows.
- Comfortable delivering or coordinating training and assisting users with questions.
- Strong attention to detail and documentation skills.
- Ability to recognize operational issues, identify patterns, and escalate concerns appropriately.
- Comfortable working collaboratively with multiple internal departments.
- Motivated to learn, develop professionally, and take on increasing responsibility.
Benefits
- Salary range of $55,000 to $65,000.
- Flexible hybrid work arrangement.
- Primarily work-from-home.
- Some on-site work in North York or Brampton.
- Opportunity to build experience in implementation, client services, training, operations, and partner management.
- Exposure to cross-functional projects and technology-enabled services.
- Opportunity to develop broader responsibilities as your knowledge and experience grow.
- Collaborative environment with exposure to multiple areas of the business.
Why Work with Us
This role offers the opportunity to develop a valuable combination of implementation, client service, technology, training, and operational coordination experience.
You will work closely with external partners while gaining visibility across several internal business functions. Your work will directly contribute to successful partner onboarding, strong service delivery, and ongoing process improvement.
For someone looking to grow their career in implementation, customer success, client services, or operations, this position provides a strong foundation and meaningful hands-on experience.
Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Implementation & Client Services Coordinator.