Bilingual Customer Service Representative (French and English required)
Introduction
Are you looking for a stable, long-term opportunity where you can build your career in a supportive and structured environment? Our client, a well-established organization in the healthcare sector, is seeking a Bilingual Customer Service Representative to join their close-knit team. This is an existing vacancy with immediate availability, offering consistent hours, a collaborative atmosphere, and the chance to contribute to meaningful work that supports healthcare operations.
What You’ll Do
In this role, you will support order management and customer coordination in a calm, detail-focused setting. You will work closely with internal teams and clients to ensure orders are processed accurately and efficiently, all within a low-volume, non-call centre environment.
Responsibilities
• Process customer orders, including standing, blanket, and manual entries
• Respond to a small number of daily inbound calls related to orders and service inquiries
• Track shipments and provide clear updates on delivery timelines
• Support sales representatives with account and order-related questions
• Collaborate with internal departments such as shipping, quality, and operations
• Maintain accurate records using CRM and ERP systems
• Communicate any service disruptions in a timely and professional manner
Qualifications
• Fully bilingual in French and English, both written and spoken
• Minimum of 2 years experience in customer service, order processing, or a related role
• Strong attention to detail and accuracy in handling orders and pricing
• Experience with CRM or ERP systems, Oracle or SAP preferred
• Stable work history with a focus on long-term roles
• Comfortable working in a quiet, structured, and team-oriented environment
• Positive attitude and willingness to learn and adapt
Benefits
• Salary range: $50,000 to $55,000 annually, plus up to 10% annual bonus
• Three weeks vacation plus five personal days
• Comprehensive health, dental, and vision coverage
• Employer RRSP matching program
• Hybrid work model, two days in office and three days remote
• Regular weekday schedule, Monday to Friday, 8:00 AM to 5:00 PM
Why Work with Us
Our client offers a stable and welcoming workplace where employees are supported and valued. You will be part of a small, collaborative team that prioritizes respect, consistency, and clear communication. This role is ideal for someone who enjoys structured work, values reliability, and is looking to build a long-term career in a steady environment with strong organizational support.
Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Customer Service Representative (French and English required).