Title
Bilingual Customer Service Representative (French and English required)
Introduction
Are you looking for a stable and supportive role where your organizational skills and bilingual communication can make a real impact? Our client, a well-established and growing organization in the distribution sector, is seeking a reliable and detail-oriented Bilingual Customer Service Representative to join their collaborative team. This is an existing vacancy with immediate availability, offering a structured environment and the opportunity to build long-term success.
What You’ll Do
In this role, you will support daily customer operations by ensuring orders are processed accurately and delivered on time. You will act as a key point of contact for clients and internal teams, helping maintain smooth workflows and strong relationships.
Responsibilities
• Manage customer accounts, including order entry, pricing, and delivery coordination
• Process orders accurately and ensure timely fulfillment
• Communicate with clients in both French and English to provide updates and resolve inquiries
• Collaborate with internal teams on inventory, shipping, and account-related matters
• Monitor inventory levels and back orders to support proactive planning
• Provide product and system support through phone and email communication
• Assist with cross-selling and upselling based on client needs
• Participate in team meetings and provide coverage for colleagues when needed
Qualifications
• Fluency in both French and English, written and spoken
• 3 to 5 years of experience in customer service, inside sales, or order management
• Strong attention to detail and organizational skills
• Comfortable working with ERP or CRM systems such as SAP or similar tools
• Ability to manage multiple priorities in a structured and steady environment
• Team-oriented with a dependable and proactive approach
Benefits
• Salary range: $60,000 to $65,000 CAD
• Hybrid work model with a structured schedule
• Standard Monday to Friday work hours
• Comprehensive health benefits package
• Vacation pay provided
• Supportive team environment with consistent workflows
Why Work with Us
Our client offers a stable and respectful workplace where employees are valued for their contributions. You will be part of a close-knit team that prioritizes collaboration, reliability, and clear communication. This is an excellent opportunity for someone seeking long-term growth within a structured and dependable organization.
Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Customer Service Representative (French and English required).