Bilingual Field Service Supervisor (English and French Required)
Introduction
Ready to take the next step in your service leadership career? If you enjoy leading people, solving operational challenges, and making a measurable impact, this could be the opportunity you've been working toward.
Our client is seeking a Bilingual Field Service Supervisor (English and French Required) for a full-time, permanent position in the Greater Toronto Area. This opportunity offers a competitive base salary of $80,000 to $90,000, comprehensive benefits starting on day one, three weeks of vacation, and an employer-supported retirement savings program.
You'll play an important role in coordinating field-service operations across Canada while building valuable experience in team leadership, resource planning, and customer service management.
This is an on-site position with a consistent Monday-to-Friday schedule and no regular weekend work, giving you the opportunity to grow professionally while maintaining a predictable workweek.
What You'll Do
You'll be at the centre of a busy national field-service operation, helping technicians, customers, and internal teams work together to deliver timely, reliable service.
From coordinating technician schedules to resolving urgent customer issues, you'll have the opportunity to make decisions, guide employees, and influence service performance.
This is an excellent opportunity for a bilingual service professional who wants to expand their leadership responsibilities, strengthen their operational expertise, and take the next step in their career.
Responsibilities
– Coordinate and schedule field-service technicians across Canada to support efficient service delivery.
– Assess incoming service requests, establish priorities, and assign resources based on urgency and availability.
– Provide daily leadership, guidance, and operational support to field employees.
– Communicate professionally in English and French with technicians, customers, and internal teams.
– Support French-speaking employees and customers with service coordination, questions, and escalations.
– Monitor service schedules, technician coverage, response times, and outstanding requests.
– Resolve customer and employee escalations while maintaining positive working relationships.
– Coordinate timely responses to urgent equipment issues and service disruptions.
– Help establish clear expectations and maintain accountability across the field team.
– Identify opportunities to improve scheduling, communication, and service coordination.
– Collaborate with internal departments to support customer satisfaction and operational priorities.
Qualifications
What You'll Bring:
– Professional fluency in English and French, both spoken and written, to communicate effectively with employees and customers.
– Experience in field service supervision, service coordination, dispatch, scheduling, or a related operational environment.
– Experience supporting technicians, mobile employees, or teams working across multiple locations.
– Strong leadership abilities with the confidence to guide employees, establish expectations, and maintain accountability.
– Excellent organizational skills and the ability to manage competing priorities.
– Sound judgment and a practical, solutions-focused approach to resolving service challenges.
– Strong communication and interpersonal skills, particularly when handling urgent or sensitive situations.
– Attention to detail when coordinating schedules, tracking service activity, and following through on commitments.
– Ability to work effectively in a fast-moving service environment.
– Legal entitlement to work in Canada.
Additional Assets:
– Experience in a technical service, equipment maintenance, industrial, or related environment.
– Previous exposure to coordinating service operations across multiple regions.
– Experience improving service processes, technician utilization, or customer response procedures.
Benefits
Our client offers a competitive compensation package that recognizes your experience while supporting your professional development and long-term career goals.
– Base salary of $80,000 to $90,000 annually.
– Full-time, permanent employment with long-term career potential.
– Comprehensive employee benefits beginning on your first day.
– Three weeks of paid vacation.
– Employer-supported retirement savings program.
– Consistent Monday-to-Friday work schedule.
– No regular weekend work.
– Opportunity to develop leadership experience within a national service operation.
– Exposure to diverse operational challenges that will strengthen your decision-making and problem-solving abilities.
– Opportunities to expand your expertise in employee leadership, resource planning, customer relations, and service operations.
– Meaningful responsibility and the opportunity to influence service quality and team performance.
Why Work with Us
Your next career move should offer more than a new title. It should give you the opportunity to grow your capabilities, take ownership of meaningful work, and build experience that supports your future ambitions.
With our client, you'll have the opportunity to develop as a service leader while coordinating a field team that supports customers across Canada. Your ability to organize resources, support employees, and resolve challenges will directly contribute to the success of daily operations.
You'll gain valuable exposure to national service coordination, people leadership, and operational decision-making while enjoying the stability of a permanent position and a predictable weekday schedule.
If you're a bilingual English and French service professional who is ready to take on greater responsibility, build leadership experience, and make a positive impact, we'd love to hear from you.
Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Field Service Supervisor (English and French Required).