Bilingual Customer Service Coordinator (French required)
Introduction
Our client is seeking a dependable and detail-oriented Bilingual Customer Service Coordinator to join their team in a structured, team-focused environment. This is a stable, full-time opportunity ideal for someone who values consistency, collaboration, and clear processes. In this role, you will support both internal teams and external customers in English and French, ensuring smooth order management and a positive customer experience.
What You’ll Do
In this role, you will play a key part in maintaining day-to-day customer service operations. You will manage order processing, respond to customer inquiries, and work closely with internal teams to ensure accuracy and efficiency across all transactions.
Responsibilities
- Accurately enter and manage customer orders and updates within an ERP system
- Review and maintain open orders, ensuring all details are complete and correct
- Monitor and resolve order discrepancies, escalating issues when needed
- Respond to customer inquiries via phone and email in both English and French
- Support customers with product questions, warranty claims, and issue resolution
- Process return authorizations and ensure proper documentation is maintained
- Collaborate with internal teams to ensure a seamless customer experience
- Generate reports and assist with administrative tasks as required
- Provide occasional front desk support when needed
Qualifications
- Bilingual in French and English, both written and spoken
- 2 to 5 years of experience in customer service, order management, or a similar role
- Post-secondary education is preferred
- Experience with ERP systems such as NetSuite, SAP, or similar platforms is an asset
- Strong attention to detail and organizational skills
- Comfortable managing multiple tasks in a structured environment
- Professional communication skills and a team-oriented mindset
Benefits
- Salary range: $60,000 to $65,000 annually
- Two weeks of vacation plus five personal days
- Comprehensive benefits package after probation period
- Group retirement savings plan with employer contribution
- Tuition reimbursement support
- On-site parking available
- Stable Monday to Friday schedule, daytime hours only
- Hybrid flexibility after training period, with occasional work-from-home rotation
Why Work with Us
Our client offers a supportive and collaborative workplace where teamwork and reliability are highly valued. You will be part of a close-knit team that shares responsibilities and supports one another to achieve common goals. This is an excellent opportunity for someone seeking long-term stability, predictable work hours, and a respectful environment where your contributions are recognized.
Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Customer Service Coordinator (French required).