Introduction
Are you ready to launch your career in a fast-moving, customer-focused environment where your ideas and growth truly matter? Our client is seeking a Bilingual Customer Success Representative who is fluent in English and French to join their expanding team. This is an exciting entry point into the world of technology and client success, offering hands-on experience, mentorship, and clear opportunities for advancement. This is an existing vacancy with immediate hiring needs, offering a salary range of $38,000 to $45,000 annually.
What You’ll Do
In this role, you will become a trusted resource for clients, helping them navigate solutions, solve problems, and unlock value. You will gain deep product knowledge while building meaningful relationships and developing skills that can accelerate your career in customer success, operations, or beyond.
Responsibilities
• Support customers through phone, email, and chat in both English and French
• Guide new clients through onboarding and initial setup processes
• Troubleshoot issues and provide clear, timely solutions
• Manage inbound inquiries and follow up with clients as needed
• Identify client needs and recommend relevant features or services
• Collaborate with internal teams to improve the customer experience
• Share client feedback to help shape product improvements
• Maintain high levels of customer satisfaction and engagement
Qualifications
• Bilingual in English and French, with strong verbal and written communication skills
• Post-secondary education or equivalent experience
• Customer-facing experience in retail, service, or call centre environments is an asset
• Comfortable learning new technology and systems such as CRM tools
• Detail-oriented, organized, and responsive
• Positive attitude with a willingness to learn and grow
• Ability to multitask in a dynamic, fast-paced environment
Benefits
• Competitive salary with growth potential
• Comprehensive health and dental benefits
• Paid vacation and additional time off
• Hybrid work flexibility after onboarding
• Casual dress and a supportive team environment
• Employee assistance programs and wellness support
• Opportunities to participate in company events and initiatives
Why Work with Us
Our client offers more than just a job, it is a launchpad for your career. You will gain exposure to a growing technology platform, work alongside experienced professionals, and develop valuable skills across customer success, operations, and client engagement. With a strong focus on internal mobility and professional development, high performers have the opportunity to grow into specialized or leadership roles. If you are motivated, curious, and ready to build a meaningful career, this is the place to do it.
Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Customer Success Representative (French required).