Bilingual Customer Service Representative, English and French
Introduction
Our client is seeking a Bilingual Customer Service Representative, English and French to provide dependable, professional support to business customers across Canada. This is a steady, team-oriented opportunity for someone who values consistency, accuracy, clear processes, and delivering excellent service in both English and French.
Compensation: $45,000 to $50,000 annually
Vacancy Status: This is an existing vacancy with immediate availability.
What You’ll Do
You will be a trusted point of contact for customers, helping with orders, account questions, product availability, pricing, shipments, returns, credits, and other day-to-day service needs. You will work closely with internal teams to keep orders moving and customers informed.
This role offers a structured environment where attention to detail, reliable follow-through, and a helpful approach are valued.
Responsibilities
- Respond promptly to customer inquiries by telephone and email in English and French.
- Enter and process customer orders accurately.
- Resolve order discrepancies, shortages, invoicing concerns, and account inquiries.
- Provide information about product availability, pricing, order status, shipments, and backorders.
- Process credits, adjustments, returns, and related customer transactions.
- Maintain accurate customer records and document interactions.
- Coordinate with sales, purchasing, warehouse, and accounting teams to resolve customer needs.
- Support departmental projects and customer service process improvements.
Qualifications
- Fluency in English and French, both written and spoken.
- Strong customer service and professional communication skills.
- Excellent organization, time management, accuracy, and attention to detail.
- Strong Microsoft Office skills, including Excel, Outlook, and Word.
- Ability to prioritize multiple responsibilities while maintaining dependable service.
- Strong problem-solving skills and the ability to work independently and collaboratively.
- Experience with ERP, order management, EDI, or business management systems is an asset.
- Experience in wholesale distribution, consumer products, or B2B customer service is an asset.
Benefits
Our client offers a stable, supportive workplace designed for people who value consistency and long-term success. The opportunity includes:
- Competitive annual compensation of $45,000 to $50,000.
- A predictable, structured customer service environment.
- Support from an established cross-functional team.
- Opportunities to strengthen customer service, order management, and business systems expertise.
- A role where reliability, accuracy, and quality customer relationships are valued.
Why Work with Us
This opportunity is well suited to someone looking for a dependable bilingual customer service career with clear responsibilities and meaningful day-to-day work. You will have the opportunity to build lasting working relationships, become a trusted resource for customers and colleagues, and contribute to a team that values consistent, solutions-focused service.
If you enjoy helping customers, keeping details organized, and being part of a collaborative environment, we invite you to apply.
Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Customer Service Representative, English and French.