Bilingual Customer Experience Specialist (French and English Required)
Introduction
Our client is looking for an enthusiastic and customer-focused Bilingual Customer Experience Specialist to join their growing team. If you are fluent in both French and English, enjoy solving problems, and want to build your career in a fast-paced, collaborative environment, this is an exciting opportunity to make a meaningful impact while developing your skills.
This permanent, full-time, on-site position is based in Mississauga, Ontario.
Compensation Range: $54,400 to $75,000 CAD annually, plus eligibility for a discretionary bonus.
Vacancy Status: This is an existing vacancy with immediate availability.
What You’ll Do
As a Bilingual Customer Experience Specialist, you will be at the centre of delivering exceptional service to customers and business partners. You will help enhance the customer journey, contribute to continuous improvement initiatives, and collaborate with multiple teams to deliver outstanding service while building valuable experience across the organization.
Responsibilities
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Serve as the primary point of contact for customers and business partners through phone and email.
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Deliver professional, timely, and empathetic customer support in both French and English.
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Promote customer adoption of digital self-service tools and online resources.
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Monitor customer feedback and performance metrics to identify opportunities for improvement.
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Help implement customer experience initiatives that enhance service quality and operational excellence.
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Analyze trends and recommend process improvements that strengthen the customer experience.
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Manage a portfolio of customer accounts, ensuring payment and insurance compliance.
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Prepare and process account documentation, reconciliations, and customer requests.
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Coordinate lease assumption and loan transfer requests.
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Support insurance administration and compliance activities.
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Escalate complex issues while maintaining ownership through resolution.
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Collaborate with cross-functional teams to improve efficiency and customer satisfaction.
Qualifications
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Fluent in both English and French, with excellent verbal and written communication skills.
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Minimum of two years of customer service experience within financial services, commercial banking, consumer lending, equipment leasing, or a related industry.
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Postsecondary education in Business or a related discipline, or an equivalent combination of education and experience.
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Strong organizational and time management skills with the ability to manage multiple priorities.
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Excellent problem-solving and critical thinking abilities.
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Proficiency with Microsoft Office applications. Experience with SAP or CRM systems is considered an asset.
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A collaborative, customer-first mindset with a passion for continuous improvement.
Benefits
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Competitive salary with discretionary bonus eligibility.
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Generous RRSP employer matching program.
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Comprehensive health, dental, disability, and employee assistance benefits.
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Professional development opportunities, including structured learning programs and ongoing training.
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Career advancement opportunities within a global organization.
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Health and wellness initiatives that support your personal and professional success.
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Collaborative, innovative workplace where your ideas and contributions are valued.
Why Work with Us
Our client believes that exceptional customer experiences begin with exceptional people. You will join a high-performing team that encourages innovation, collaboration, and continuous learning. Whether you are expanding your expertise, taking on new challenges, or preparing for future leadership opportunities, you will be supported every step of the way. If you are looking for a role where your bilingual skills, ambition, and commitment to service excellence can truly make a difference, we would love to hear from you.
Disclosure: Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Customer Experience Specialist (French and English Required).