Bilingual Field Service Supervisor (English/French)
Introduction
Are you a fluently bilingual English/French service professional ready to grow into a broader leadership role?
Our client is seeking a Bilingual Field Service Supervisor (English/French) for a full-time, permanent opportunity in the Greater Toronto Area. This role is ideal for someone who enjoys coordinating people, solving service challenges, and keeping a busy field operation organized and responsive.
The position offers a base salary of $80,000 to $90,000, a consistent weekday schedule, comprehensive benefits, three weeks of vacation, and a retirement savings program.
This is an existing vacancy with immediate availability. The role is on-site, five days per week.
What You’ll Do
You will help coordinate field-service activity across Canada, working closely with technicians, customers, and internal teams to keep service requests moving efficiently.
You will assess priorities, coordinate resources, support the field team, manage escalations, and help ensure customers receive timely and professional service. This is a strong opportunity to expand your leadership experience while taking on broader responsibility for service operations and team performance.
Responsibilities
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Coordinate and schedule field-service technicians across Canada.
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Receive, assess, and prioritize incoming service requests.
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Dispatch technicians based on urgency, location, customer needs, and resource availability.
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Communicate effectively in both English and French with employees, customers, and internal stakeholders.
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Provide day-to-day leadership, support, and direction to field employees.
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Support French-speaking team members and customers as required.
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Monitor service activity, coverage, response requirements, and follow-through.
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Handle customer and employee escalations professionally.
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Coordinate responses to urgent equipment or service issues.
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Help maintain strong standards of accountability, responsiveness, and professionalism.
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Collaborate with internal teams to support customer needs and business priorities.
Qualifications
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Fluency in English and French is required.
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Experience in field service leadership, service coordination, dispatch, scheduling, or a related environment.
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Experience supporting technicians, mobile employees, or geographically dispersed teams.
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Strong leadership skills and the confidence to set expectations and maintain accountability.
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Excellent organizational and prioritization abilities.
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Strong judgment and decision-making skills.
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Ability to remain calm and solutions-focused when service issues become urgent.
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Strong written and verbal communication skills.
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Detail-oriented approach to scheduling, documentation, and follow-through.
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Experience in a technical, equipment, service, or industrial environment is an asset.
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Must be legally eligible to work in Canada as a Canadian citizen or permanent resident.
Benefits
Our client offers a competitive package designed to support your career growth and long-term stability:
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$80,000 to $90,000 base salary
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Full-time, permanent employment
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Consistent Monday-to-Friday schedule
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No regular weekend work
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Three weeks of vacation
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Benefits beginning on the first day of employment
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Retirement savings program with employer support
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Opportunity to build national service leadership experience
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Exposure to a broad range of service, customer, and operational challenges
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Opportunity to strengthen your skills in team leadership, resource planning, escalation management, and service operations
Why Work with Us
This role is a strong fit for someone who wants to take on more ownership and develop as a service leader.
You will have the opportunity to guide a field team, influence service performance, improve coordination, and build broader experience in people leadership and customer operations. The role offers meaningful responsibility without sacrificing the predictability of a weekday schedule.
For an ambitious bilingual service professional, this is an opportunity to continue developing your leadership skills while building experience that can support future career progression.
Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Field Service Supervisor (English/French).