Job Title: Order Management Specialist
Location: London or Mississauga, Ontario
Our Client is dedicated to delivering outstanding service to its customers every day. The company believes that its success hinges on the quality of its team members, which is why it prioritizes fostering a culture that values and supports its employees. Prospective candidates are invited to join the company in its commitment to excellence both in its products and its people.
Responsibilities:
- Provide exceptional customer service, ensuring prompt and accurate responses to inquiries and issues.
- Enter and verify customer orders for parts and equipment in our ERP system, ensuring accuracy of costing information.
- Generate and process purchase orders in accordance with company policies.
- Verify shipments and update inventory records accurately and promptly.
- Maintain order schedules and other relevant information in the ERP system.
- Monitor and respond to shared email boxes in a timely manner.
- Ensure compliance with retention policies for supporting documentation such as invoices and purchase orders.
- Assist with master file maintenance for new parts.
- Offer support to other operational roles as needed.
- Prepare and deliver reports and analyses as required.
- Uphold and promote the company’s operational values and goals.
- Participate in training and team activities to contribute to ongoing improvement efforts.
- Perform additional duties as assigned by the Manager or designated supervisor, with flexibility for reasonable changes in duties.
Qualifications:
- Previous experience with ERP systems, JD Edwards preferred.
- Minimum of 2 years of customer service experience.
- Strong attention to detail.
- Proficiency in computer skills, including Outlook and other software programs.
- Ability to adapt to and perform well in a dynamic work environment.
- Excellent interpersonal and communication skills.
- Self-motivated with the ability to work independently with minimal supervision.
- Skilled in conflict resolution and fostering positive team and inter-departmental relations.
- High school diploma or equivalent
