Bilingual Technical Customer Care Representative (French and English Required)
Introduction
Are you a bilingual technical support professional who thrives in a fast-paced cloud environment? Our client is seeking a Bilingual Technical Customer Care Representative to join their growing SaaS team in an in-office role based in Mississauga. If you are fluent in French and English and excited about technology, problem solving, and professional growth, this could be your next big step.
This is an existing vacancy with immediate availability, offering a competitive salary range of $55,000 to $65,000 annually.
What You’ll Do
As the first point of contact for customers, you will play a key role in delivering an exceptional support experience. You will troubleshoot cloud-based software solutions, guide users through configurations, and ensure every interaction reflects professionalism and care. This is an opportunity to sharpen your technical skills while building a long-term career in the SaaS and cloud technology space.
Responsibilities
• Respond to customer inquiries via phone, email, and chat in both French and English
• Troubleshoot and resolve issues related to cloud software, integrations, and account setup
• Support onboarding and configuration for new and existing users
• Escalate complex technical matters to internal Tier 2 or engineering teams when required
• Maintain accurate documentation within CRM and ticketing systems
• Identify recurring technical concerns and contribute feedback to improve product performance
• Assist in developing knowledge base articles and support documentation
Qualifications
• Fluency in French and English, written and spoken
• 1 to 3 years of experience in technical support, help desk, or customer service, ideally in a SaaS or cloud-based environment
• Solid understanding of software systems, cloud applications, and basic networking concepts
• Strong communication skills with the ability to explain technical concepts clearly
• Experience using CRM or ticketing platforms
• Post-secondary education in IT, Computer Science, or a related field is an asset
• Highly organized with the ability to manage multiple priorities in a dynamic setting
Benefits
• Competitive salary ranging from $55,000 to $65,000 annually
• Comprehensive health and benefits package
• Ongoing training and opportunities for professional development and certifications
• Supportive and collaborative team environment
• Employee wellness initiatives and recognition programs
• Stable, full-time, in-office position in Mississauga
Why Work with Us
Our client is experiencing exciting growth in the cloud technology space and is committed to investing in their people. You will gain hands-on experience with innovative SaaS solutions while building valuable technical expertise. If you are looking for a role where you can grow your career, expand your skill set, and make a meaningful impact on customer success, this is your opportunity to shine.
Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking a Bilingual Technical Customer Care Representative (French and English Required).
