Job Opportunity: Bilingual Technical Support Representative (French & English)
Are you passionate about technology and customer support? Do you thrive in dynamic, growth-driven environments? This is your opportunity to build your career with an exciting role offering opportunities for professional development and advancement.
About the Role
Our client is seeking a Bilingual Technical Support Representative to join their growing team. This role is perfect for tech-savvy problem-solvers who are eager to learn and develop new skills in a collaborative, supportive environment.
Key Responsibilities:
- Provide exceptional technical support for residential services, including internet, home phone, and IPTV.
- Troubleshoot network infrastructure, including Wi-Fi configurations, customer LAN issues, and GPON technologies.
- Identify and escalate network trends or events requiring further investigation.
- Collaborate with internal teams (Customer Experience Analysts, Installers) to ensure smooth customer resolutions.
- Stay up-to-date with industry trends and technical solutions.
What’s in It for You?
- Career Growth: Opportunities to advance your career and expand your technical expertise.
- Professional Development: Build skills in networking protocols, customer service systems, and troubleshooting tools.
- Competitive Compensation: A competitive hourly wage with excellent earning potential.
- Flexible Work Arrangement: Hybrid work setup with a mix of office and remote flexibility.
- Unique Perks: Be part of a forward-thinking organization that values innovation, collaboration, and its employees’ growth.
Required Qualifications:
- 1-2 years of technical support experience (preferably in telecom).
- Strong understanding of networking protocols (TCP/IP, DHCP, subnetting).
- Familiarity with GPON technology is an asset.
- Bilingual proficiency in French and English (required).
- Ability to adapt to a 24/7 shift rotation as needed.
Why Apply?
This is more than just a job – it’s an opportunity to grow your career, gain hands-on experience, and join a team that invests in its people. If you’re a motivated professional looking for a supportive environment where your skills will be valued and developed, apply now!
Next Steps
To express interest in this opportunity, please submit your application today.
