Title: Bilingual Technical Customer Support Specialist (French required)
Introduction
Are you a bilingual problem solver who enjoys helping customers and working with technology? Our client is expanding their customer support team and is looking for a motivated Bilingual Technical Customer Support Specialist to join their growing operations group. This role is ideal for someone early in their technical support career who wants to strengthen troubleshooting skills, work with modern cloud-based systems, and grow within a dynamic technology environment.
This is a fully in-office role located in North York, Ontario, and requires strong fluency in both English and French.
Compensation range: $50,000 to $60,000 annually, based on experience.
What You’ll Do
In this role, you will be the first line of technical support for customers using digital display and cloud-based platform solutions. You will troubleshoot issues, guide customers through solutions, and ensure a positive support experience while developing your technical expertise.
You will collaborate with internal teams and escalate complex issues when necessary, helping maintain reliable system performance for users across multiple locations.
Responsibilities
• Provide bilingual technical support to customers through phone, email, and chat
• Troubleshoot common technical issues related to cloud platforms, operating systems, and connected devices
• Diagnose problems related to network connectivity, operating system functionality, and display technologies
• Resolve level one technical issues before escalating to level two or engineering teams
• Document support interactions and technical findings clearly in internal systems
• Assist customers with setup guidance, troubleshooting steps, and platform navigation
• Maintain a high level of customer service and professionalism in all interactions
• Collaborate with internal teams to resolve recurring or complex technical concerns
Qualifications
• Fluent in English and French, both written and spoken
• 1 to 2 years of experience in technical support, help desk, or troubleshooting roles
• Basic understanding of cloud platforms, network fundamentals, and computer systems
• Familiarity with operating systems such as Windows and Linux is an asset
• Ability to diagnose and troubleshoot technical issues methodically
• Strong communication skills and customer-focused mindset
• Comfortable working in a fast-paced support environment
• Ability to learn new technologies and tools quickly
Benefits
• Competitive salary ranging from $50,000 to $60,000 annually
• Paid vacation starting on your first day of employment
• Two weeks of vacation annually, increasing to three weeks after six months with five personal days
• Health and dental benefits beginning after 30 days
• Health Spending Account, $650 twice per year for single coverage or $1,356 twice per year for family coverage
• Free on-site parking
• Access to on-site fitness facilities
• Convenient office location near public transit
Why Work with Us
Our client is experiencing strong growth and expanding their support operations, creating an exciting opportunity to join a developing team. You will gain exposure to modern digital platforms, strengthen your troubleshooting skills, and build a foundation for long-term advancement in technical support or IT operations.
This environment encourages continuous learning, collaboration, and professional growth while providing the support you need to succeed in your career.
Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Technical Customer Support Specialist (French required).