Bilingual Senior Customer Service Representative (French and English required)
Introduction
Are you a driven bilingual professional ready to elevate your customer service career? Our client is seeking a Bilingual Senior Customer Service Representative who is fluent in French and English and eager to grow within a dynamic, team-oriented environment. This is an exciting opportunity to join an established organization where your technical aptitude, leadership potential, and customer-first mindset will be recognized and developed.
This is a full-time, on-site role based in Brampton, Ontario.
What You’ll Do
As a senior member of the customer service team, you will play a key role in delivering exceptional service to both customers and internal partners. You will manage inquiries, quotations, and orders with accuracy and efficiency, while strengthening client relationships and contributing to continuous improvement.
You will also have the opportunity to expand your leadership capabilities, with the potential to step into team lead responsibilities within your first six months.
Responsibilities
• Respond to customer inquiries in both French and English, ensuring timely and professional communication
• Prepare and issue detailed quotations
• Accurately process and confirm customer orders
• Trace shipments and resolve delivery issues proactively
• Support customers with technical and service-related questions
• Collaborate with cross-functional teams to ensure seamless service
• Step in to support team leadership responsibilities when required
Qualifications
• Fully bilingual in French and English, written and spoken
• Experience in a fast-paced customer service team environment
• Strong communication, organizational, and interpersonal skills
• Comfortable working independently and taking accountability for results
• Proficiency with business systems and tools such as ERP and CRM platforms, plus Microsoft Office
• Relevant engineering or technical qualification at the technologist level or higher
• Demonstrated mechanical aptitude
• Knowledge of industrial mechanical equipment such as motors, reducers, couplings, or related components is considered an asset
• Leadership experience through professional or extracurricular activities is an asset
Compensation Range
$60,000 – $77,000 annually, commensurate with experience
Benefits
• Competitive salary aligned with your experience and expertise
• Comprehensive health and dental benefits
• Opportunities for professional development and technical growth
• Exposure to advanced systems and cross-functional collaboration
• Clear pathway toward leadership responsibilities
• Stable, full-time position with long-term career potential
Why Work with Us
Our client values initiative, technical curiosity, and leadership potential. You will join a collaborative team where your bilingual expertise and mechanical aptitude will set you apart. This is more than a customer service role. It is a chance to build specialized knowledge, develop leadership skills, and grow your career within a respected and forward-thinking organization.
Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking a Bilingual Senior Customer Service Representative (French and English required).
