Bilingual Service Coordinator (French required)
Introduction
Are you looking for a stable, well-supported role where consistency and teamwork matter? Our client is seeking a dependable Bilingual Service Coordinator to join their office in Concord, Ontario. Fluency in French and English is essential, as this position supports Quebec-based service operations and contributes to Central dispatch when needed.
What You’ll Do
You will coordinate service technician dispatches and manage incoming service inquiries. Your role includes communicating with customers, organizing service logistics, scheduling technicians, and ensuring all service records and documentation are accurate and complete.
Responsibilities
• Respond to customer inquiries by phone and email
• Dispatch service calls to field technicians and external partners
• Log and track service calls in dispatch software systems
• Coordinate installation appointments with the Service Manager
• Follow up on unresolved issues and ensure timely resolution
• Maintain accurate service reports and verify completed work orders
• Confirm warranty or contract status on equipment before service
• Process and prepare work orders for invoicing
• Provide quotes to customers when requested
• Collaborate with shipping and receiving to coordinate parts logistics
• Assist the Service Manager with administrative tasks and reporting
• Maintain organized records and perform general office duties as required
Qualifications
• Fluency in French and English
• Excellent communication and organizational skills
• Experience coordinating service technicians is preferred
• Familiarity with inventory and customer service software is an asset
• Strong attention to detail and multitasking ability
• Reliable and consistent with a team-first mindset
Benefits
• Base salary between $55,000 and $58,000
• Group benefits available after 3-month probation
• Group retirement savings plan (GRSP) available from day one
• Structured, team-based work environment
• Regular work schedule with predictable responsibilities
Why Work with Us
Our client offers a reliable and well-organized workplace where clear expectations and strong team support help you succeed. If you value structure, steady routines, and meaningful contributions, this is the ideal opportunity to join a company that appreciates your dependability and focus.
Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Service Coordinator (French required).
