Bilingual Senior Customer Service Representative – Medical Devices
Introduction
Are you an experienced customer service professional ready to make an impact in the biomedical industry? Our client is seeking a bilingual (French and English) Customer Service Representative to join their dynamic team. This is a contract opportunity with immediate start, ideal for someone who is proactive, reliable, and eager to contribute in a fast-paced, evolving environment.
What You’ll Do
You will be the go-to contact for customer support, working closely with internal teams to ensure seamless service delivery. Your role will be key in maintaining strong client relationships, managing critical order logistics, and supporting operational efficiency. This position offers the opportunity to learn from a retiring team member with extensive institutional knowledge.
Responsibilities
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Provide top-tier bilingual customer service in English and French
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Handle order processing, data entry, and issue resolution using SAP and Microsoft Office
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Support clients from the biomedical distribution sector, including products related to Medtronic, Boston Scientific, and Baxter
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Collaborate with internal departments to meet customer needs efficiently
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Assist with documentation and standard operating procedures
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Learn the role from the current CSR before their retirement to ensure a smooth transition
Qualifications
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Minimum 5 years of customer service experience, ideally in the biomedical or medical distribution industry
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Proficiency in Microsoft Office and experience with SAP is a strong asset
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Fluency in French and English is required
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Ability to manage multiple priorities and stay composed under pressure
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Excellent communication and problem-solving skills
Benefits
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Competitive compensation with a suggested salary range of $60,000 to $65,000 annually
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Structured retention bonus of $3,000 to $5,000 at contract completion
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Direct support from our recruitment team throughout the contract
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Possibility of extension or transition to permanent based on business needs
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On-site parking available, but candidates will require access to a vehicle
Why Work with Us
This is a high-impact opportunity with a respected industry player undergoing exciting changes. You will benefit from in-depth training, professional support, and direct involvement in mission-critical operations. With our hands-on guidance throughout your contract and potential for long-term employment, this role is perfect for professionals ready to grow their careers in a specialized and evolving field.
