Job Opportunity: Bilingual Customer Service Representative
(English & French Required | Hybrid in Markham, ON)
Are you a customer service professional with exceptional bilingual communication skills? Do you thrive in a collaborative environment that values attention to detail and innovation? If so, we have an exciting opportunity with our client, a leading organization known for its commitment to excellence and employee growth.
Why This Role?
This position offers:
- Hybrid Work Model: Based in Markham, ON, enjoy the flexibility of working 3 days remotely and 2 days in-office each week. Initial training will require more in-office presence to set you up for success.
- Professional Growth: Opportunities to enhance your skills through system training, professional development, and potential for career advancement.
- Outstanding Benefits: Comprehensive health, dental, and vision coverage, retirement savings match, and generous time-off policies.
- Minimal Call Volume: Not a call center! Handle an average of 3–10 calls daily, allowing for focused, high-quality service.
What You’ll Do:
As a Bilingual Customer Service Representative, you will:
- Facilitate and process customer orders while addressing inquiries related to products, pricing, and shipments.
- Collaborate with internal teams to ensure timely delivery and resolution of customer concerns.
- Utilize CRM and order management systems to track and manage orders, updates, and service disruptions.
- Support sales representatives with customer account needs and product sample requests.
- Maintain accuracy and professionalism while managing order details and pricing.
What We’re Looking For:
- Bilingual Proficiency: Fluency in English and French is required.
- Experience: Prior customer service or order management experience, ideally in the medical, pharmaceutical, or related industries.
- Technical Skills: Familiarity with CRM systems, Oracle, or similar platforms; ability to adapt to multiple software tools.
- Detail-Oriented: Strong organizational skills with a focus on accuracy and multitasking.
- Professional Stability: A solid and consistent work history is essential.
Role Details:
- Location: Markham, ON (hybrid work schedule with initial training in-office).
- Schedule: Monday to Friday, 8:00 AM to 5:00 PM (40-hour work week).
- Compensation: Competitive base salary with an annual performance bonus.
About You:
You’re a motivated professional looking to grow your career in a role that values your skills and bilingual expertise. You’re eager to join a supportive team and make a meaningful impact while advancing your professional development.
Apply today to take the next step in your career journey!
