Job Title: Bilingual Customer Care Representative (French and English Required)
Location: Vaughan
Employment Type: Full-Time
Hybrid: 3 in office (Tuesday;Thursday and 3rd day is rotated every 2 weeks) and 2 at home
SALARY: 50-60 k + 2% (Annual Incentive Plan – June)
FEATURES: North of the city with low call volume and only business to business calls/emails. This is a stable and secure employer that are supportive and this department has an amazing manager
JOB HOURS: 8:30am -5:00 pm (Mon-Fri)
VACATION & BENEFITS: benefits from day 1, 3 weeks vacay (they would prefer to give 2), + 2 floater days, RRSP matching program
Are you looking for a stable, long-term career in a supportive, well-established organization? Our client, a leader in the healthcare industry, is seeking a Bilingual Customer Care Representative to join their team. This is an excellent opportunity for individuals who value consistency, reliability, and a fulfilling career in a team-oriented environment.
Why You Should Apply:
- Stability & Consistency: This role offers a steady, long-term opportunity with room for personal growth within a well-established company.
- Work-Life Balance: Enjoy a stable work schedule, with a focus on maintaining a healthy balance between work and personal life.
- Comprehensive Benefits: Benefit from a full range of health, wellness, and financial benefits to support you and your family.
- Supportive Environment: Work in a positive and collaborative team atmosphere, where your contributions are valued.
Key Responsibilities:
- Serve as the first point of contact for all customer inquiries, ensuring a positive and efficient customer experience.
- Manage and process sales orders received through various channels (email, fax, phone, EDI).
- Investigate and resolve issues related to shipment status, returns, credits, and debts.
- Process Returns Merchandise Authorization (RMA) requests and ensure timely credits are issued.
- Work closely with the sales team to meet and exceed customer service expectations.
- Identify opportunities to improve processes and contribute to project teams focused on driving customer satisfaction and efficiency.
- Collaborate with the Accounts Receivable team to resolve order discrepancies promptly.
- Maintain customer pricing, special instructions, and ensure accurate order processing for consignment orders.
Required Qualifications:
- Fluency in French and English (both written and spoken) is required.
- Exceptional customer service skills with a strong focus on resolving customer issues efficiently.
- Excellent organizational and communication skills, both written and verbal.
- Proven ability to multi-task and work in a fast-paced, customer-driven environment.
- Strong analytical abilities to research, summarize, and communicate complex information.
- Attention to detail with a focus on data entry accuracy.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- A post-secondary education degree is required, with at least 1 year of experience in a customer-facing or order management role.
- SAP experience is a strong asset.
- Experience in the medical device industry is preferred but not required.
What We’re Looking For:
This is the ideal role for candidates who thrive in a reliable, stable environment and want to contribute to a positive and supportive team culture. Our client is seeking individuals who are committed to delivering exceptional customer service while embracing long-term growth opportunities.
If you’re looking for a career that offers stability, consistency, and a supportive environment, we encourage you to apply today.
To Apply: Submit your resume and cover letter, highlighting your bilingual language proficiency and relevant experience.
