Order Management & Customer Support Specialist
Location: Newmarket
Job Type: Full-Time
Industry: Industrial Products / Distribution / Supply Chain
Are you an organized and detail-oriented professional with a passion for operational excellence and customer satisfaction? We’re looking for an Order Management & Customer Support Specialist to join a fast-paced and collaborative team where your contributions drive real impact across the organization.
Key Responsibilities
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Review and Validate Orders: Accurately review customer orders and determine corporate stock numbers based on customer-provided descriptions and specifications.
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Data Entry & Documentation: Input customer orders and price quotes into the internal system with high accuracy.
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Returns & Logistics: Generate Return Goods Authorizations (RGA), process received orders, and coordinate shipments through our Velocity Centre.
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Special Orders: Handle quotation and procurement of Industrial Specials and Outside Specials as required.
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Order Monitoring: Periodically assess order status reports to identify potential issues; collaborate with Supply Chain and Purchasing teams for timely resolution.
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Account Maintenance: Perform ongoing maintenance of orders including additions, deletions, and updates as requested by distributor or subsidiary customers.
What You Bring
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Strong attention to detail with the ability to spot inconsistencies or missing information.
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Experience with order processing, ERP systems, or similar platforms.
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Familiarity with inventory and supply chain processes is a plus.
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Excellent communication skills and a proactive, solution-oriented mindset.
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Ability to thrive in a structured yet dynamic work environment.
Why Join?
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Opportunity to play a critical role in supply chain and order fulfillment processes.
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Join a team that values precision, collaboration, and customer-centric service.
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Competitive compensation and potential for growth in a well-established operation.
