Introduction
Our client is seeking a dependable, detail-oriented Bilingual Customer Service Representative to join their Concord, Ontario office. This is a fully in-office position, ideal for someone who thrives in a structured environment and values long-term stability. Fluency in French and English is required.
What You’ll Do
You will manage full-cycle sales orders, support internal teams, and serve as a key point of contact for clients in the food and grocery sector. Your work will directly support the outside sales team and ensure timely, accurate order processing.
Responsibilities
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Enter and manage approximately 20 customer orders daily using a proprietary ERP system
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Coordinate with outside sales to provide order updates
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Follow up with accounting on credit terms and with purchasing on non-inventory items
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Manage RMAs and track open orders
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Distribute orders internally for shipping
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Run daily reports to expedite open sales orders
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Communicate effectively with internal departments
Qualifications
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Fluently bilingual in English and French, both spoken and written
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2 to 3 years of experience in order entry or customer service within a product-focused environment
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Strong data entry skills with high attention to detail and accuracy
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Confident communicator with excellent organizational skills
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Post-secondary education required
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Must be willing to complete a criminal background check post-offer
Benefits
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$50,000 to $55,000 base salary (up to $60,000 for highly experienced bilingual candidates)
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3 weeks vacation
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Full benefits: Health, Dental, Life, AD&D with 100% premiums paid by the company
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LTD coverage (employee-paid)
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RRSP match up to 2% of salary, effective from day one
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Free on-site parking
Why Work with Us
Join a global company with over 10,000 employees worldwide and a strong Canadian presence. Our client offers a supportive, professional workplace with a focus on consistency and reliability. You’ll be part of a small, stable team with opportunities to grow within the organization, just as your predecessor did.
