Bilingual Customer Service Representative (French/English)
Mississauga, Ontario | Full-time | In-Office
Salary: $60,000 – $65,000 + 15% Bonus (Based on KPIs)
About the Company
A trusted name in delivering premium power transmission products across Canada, this organization has proudly served a wide range of industries—including Food & Beverage, Aggregate & Cement, Automotive, Forestry, and Primary Metals—for over 50 years. With operations based in Mississauga and additional facilities in Edmonton and British Columbia, they continue to innovate while maintaining their tradition of excellence.
Join a company where tradition meets innovation, and where your contributions truly matter.
The Opportunity
We are seeking a Bilingual Customer Service Representative (French/English) who is detail-oriented, customer-focused, and ready to thrive in a dynamic environment. This role offers a fantastic opportunity to work collaboratively across multiple departments, ensuring customers receive outstanding service at every touchpoint.
If you are passionate about delivering high-quality support, adept at problem-solving, and energized by working with technical and mechanical products, we want to hear from you!
Key Responsibilities
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Accurately process orders, credits, and expedites through phone, EDI, and email communications.
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Prioritize and manage daily workloads, ensuring urgent items are handled with care.
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Provide tracking updates and manage customer inquiries, concerns, and complaints professionally.
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Coordinate rush orders with Production and Shipping teams.
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Collaborate closely with Inside Sales to expedite orders and resolve customer issues.
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Issue Return Goods Authorizations (RGAs) and follow through on quality concerns.
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Maintain excellent customer relationships, converting challenges into positive experiences.
Qualifications
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Fluent in French and English (written and spoken).
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Minimum 2+ years of experience in Customer Service or Order Management within a mechanical/technical product environment.
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Post-secondary education preferred.
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Proficiency in SAP and Microsoft Office Suite (Excel, Word).
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Excellent communication, organizational, and problem-solving skills.
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Able to thrive in a fast-paced, high-volume environment (5-10 complex orders per day).
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A positive, empathetic phone manner and the ability to build and maintain customer trust.
Working Hours
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Monday – Friday: 8:30 AM – 5:00 PM (1-hour lunch break)
Compensation and Benefits
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Salary: $60,000 – $65,000 annually + up to 15% bonus based on KPIs
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Vacation: 2 weeks vacation (negotiable to 3 weeks), 6 sick days
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Comprehensive Benefits: Dental, Vision, Extended Health Coverage
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Retirement Savings: 5% RRSP matching
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Wellness Perks: Subsidized gym membership
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Professional Growth: Support for continuous learning and development
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Culture: Team events throughout the year, culminating in a festive year-end holiday party!
Additional Information
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Work Permits Accepted: Yes (minimum 2 years of Canadian experience required)
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Location: On-site at the Mississauga, Ontario facility
Why Join?
Be part of a globally respected, long-established, and forward-thinking organization where your expertise helps drive industries forward. If you’re ready to move your career ahead while making a real impact, this could be your next great opportunity.
Apply today and take the next step in your career!
