Bilingual Dealer Support Specialist (French required)
Introduction
Are you passionate about delivering standout customer experiences while building a career in the automotive technology space? Our client is looking for a Bilingual Dealer Support Specialist who’s eager to grow, bring energy to every conversation, and help dealerships make the most of their tech platforms. This is a great opportunity to join a high-performance team where innovation, support, and learning are at the core.
What You’ll Do
You’ll be the first line of support for North American dealerships using our client's automotive technology. Your goal: empower users to resolve issues quickly, understand best practices, and build long-term success with the platform. You’ll offer practical guidance, solve technical issues, and advocate for a seamless customer experience in both French and English.
Responsibilities
• Deliver phone-based technical support to automotive dealerships across North America
• Diagnose and troubleshoot user issues with systematic listening and probing
• Respond to leasing-related inquiries from dealers
• Build and maintain long-term customer relationships
• Document all issues in Salesforce and escalate when needed
• Support users with CRM/ILM admin systems and general tech usage
• Follow up with users to ensure complete resolution
• Translate technical processes into user-friendly language
• Participate in continuous improvement initiatives
• Contribute to a positive and proactive support culture
Qualifications
• Fluent in French and English, both written and spoken
• Minimum of 3 years of customer service experience
• Strong technical troubleshooting and problem-solving skills
• Experience in the automotive industry is an asset
• Confident communicator with empathy and ownership mindset
• Comfortable multitasking in a high-volume environment
• Post-secondary education or equivalent experience
Benefits
• Competitive salary with performance opportunities
• Comprehensive employee benefits package
• Entrepreneurial and team-driven work environment
• Continuous feedback and improvement culture
• Flexibility and variety in daily tasks
• Opportunities for professional development and growth
How to Apply
Ready to take your next step in a fast-moving, bilingual support role with upward potential? Apply now
