Bilingual Customer Success and Training Specialist (French required)
Introduction
Are you fluent in French and passionate about education? Our client is looking for a calm, reliable, and collaborative Bilingual Customer Success and Training Specialist to support educators and districts across Canada. This role is ideal for someone who values structured work, meaningful relationships, and consistent contributions to student success.
What You’ll Do
You will manage a portfolio of English and French-speaking educational partners, ensuring they receive dependable, high-quality support. You will foster long-term relationships, provide training and implementation guidance, and oversee renewals while helping educators make the most of their EdTech tools.
Responsibilities
• Manage the full customer lifecycle for English and French school district accounts
• Build and maintain strong relationships with school leads and champion users
• Facilitate virtual meetings to support onboarding and training initiatives
• Collaborate with internal teams to enhance customer experience and retention
• Monitor account health, adoption trends, and upcoming renewals
• Deliver customized training and develop tailored resources for schools
• Share customer insights and support ongoing product improvements
• Secure renewals and identify low-risk growth or referral opportunities
Qualifications
• Fluency in written and spoken French
• Experience supporting or managing accounts in SaaS or education
• Ability to build rapport and trust with clients at various levels
• Proficiency with tools such as Salesforce, Catalyst, and Jira
• Comfortable presenting to both technical and non-technical audiences
• Strong organization, communication, and problem-solving skills
• Background in education or EdTech is a strong asset
Benefits
• Competitive salary and comprehensive health and dental coverage
• Flexible vacation policy plus paid year-end office closure
• Quarterly wellness days to support work-life balance
• $1,000 personal development fund annually
• Hybrid work model with monthly in-office collaboration days
• Opportunities for long-term career stability and growth
Why Work with Us
Our client is a mission-driven organization committed to supporting K-12 educators and students through best-in-class digital tools. You’ll join a thoughtful and purpose-driven team that values consistency, collaboration, and making a meaningful difference in education. If you’re seeking a dependable role where your work has purpose, this could be your next career home.
