Bilingual Customer Success Specialist (French required)
Introduction
Are you a proactive communicator ready to grow fast in a dynamic, entrepreneurial setting? Our client, an innovative and well-funded startup in the logistics sector, is seeking a bilingual (French/English) Customer Success Specialist. This hybrid role offers flexibility, autonomy, and the chance to make a direct impact on a growing business. If you’re excited to take ownership and build lasting client relationships, this is your opportunity.
What You’ll Do
You will serve as a trusted advisor to small and medium-sized merchants, helping them optimize their shipping operations using our client’s platform. From onboarding to ongoing support, you’ll engage customers in both English and French, ensuring a seamless and value-driven experience.
Responsibilities
• Onboard new accounts and guide them toward success
• Resolve customer inquiries and shipping challenges without relying on a ticketing system
• Re-engage dormant users and highlight new platform features
• Initiate welcome and outreach calls, and handle email communications
• Monitor user activity and suggest improvements based on trends
Qualifications
• Fluent in French and English with strong written communication
• Recent graduate or early-career professional eager to learn and grow
• Self-starter who thrives in fast-moving environments
• Strong communicator with an entrepreneurial mindset
• Collaborative, coachable, and adaptable in a startup setting
Benefits
• Competitive salary: $50,000 to $60,000
• Flexible Monday to Friday schedule, 9am to 5pm
• Hybrid work preferred (2–3 days in-office), remote considered for experienced applicants
• Two weeks paid vacation
• Health and dental coverage (50/50 cost-share) after 90 days
• Open to applicants with valid work permits (minimum two years remaining)
Why Work with Us
This is your chance to fast-track your professional development in a supportive team that values growth, initiative, and creativity. Our client offers hands-on experience, the ability to shape customer experience from day one, and a workplace culture that rewards drive and ownership. If you’re looking to step into a role with meaningful impact and future advancement, this is the place to be.
Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Customer Success Specialist (French required).
