Bilingual Customer Service Advisor (French is a must) –
St. Catharines/Stoney Creek/Niagara Region
Introduction
Are you someone who values stability, consistency, and a supportive team environment? Our client is seeking a dedicated Bilingual Customer Service Advisor to join their well-established organization. This full-time position offers a structured work setting and the chance to build long-term success in a calm, respectful environment. Fluency in English is required, and proficiency in French is considered an asset.
What You’ll Do
You will play a key role in supporting customer satisfaction by handling inquiries, creating quotes, and managing customer orders. This is a central role within the company and offers exposure to multiple departments, making it an excellent position for someone who values teamwork and cross-functional collaboration.
Responsibilities
• Consult with customers to provide technical and commercial information
• Quote products based on customer needs and internal recommendations
• Maintain regular customer contact through phone and occasional site visits
• Accurately cost items based on internal guidelines
• Enter orders into the ERP system
• Reconnect with past customers and track historical sales
• Access and provide inventory and product availability information
• Communicate with dealers, purchasers, and sales representatives
• Suggest improvements to enhance departmental processes
• Follow company health and safety policies at all times
• Perform additional duties as required
Qualifications
• Post-secondary education or a minimum of 3 years of related work experience
• Fluency in English is required
• Bilingual in French is considered an asset
• Strong interpersonal and communication skills
• Detail-oriented and able to follow structured processes
Benefits
• Salary range: $47,000 to $55,000
• 100% company-paid health and dental benefits starting on day one
• Life insurance and disability coverage
• Employee and family assistance program
• RRSP program
• Profit sharing
• Onsite parking
• Casual dress code
• Company-sponsored events
Why Work with Us
Our client offers a dependable and supportive workplace where your contributions are valued. You will be part of a respectful team culture that emphasizes long-term employment, structured responsibilities, and a healthy work-life balance. With excellent benefits and a stable environment, this is a great opportunity for someone seeking reliability and consistency in their career.
