Bilingual Customer Service Supervisor
Introduction
Are you a dynamic leader who thrives in fast-paced environments and loves empowering teams to succeed? Our client is seeking a Bilingual Customer Service Supervisor to join their growing team. This is an exciting opportunity to shape a high-performing customer service team while advancing your own leadership career. Bilingual proficiency is essential to support a diverse client base effectively.
What You’ll Do
You will lead a frontline customer service team, champion customer satisfaction, and drive operational success. Your role is key in delivering exceptional service and elevating the overall customer experience through strong leadership and strategic oversight.
Responsibilities
• Manage daily operations of a call center team, including coaching, training, and performance reviews
• Foster a culture of service excellence and continuous improvement
• Respond to escalated customer concerns with professionalism and efficiency
• Collaborate with peer leaders to streamline processes and ensure consistency
• Analyze service metrics and implement action plans to exceed performance targets
Qualifications
• 3 to 5 years of supervisory experience in a call center environment
• Proven ability to motivate, mentor, and develop team members
• Strong problem-solving and communication skills
• Advanced Microsoft Office skills
• Bilingual proficiency is required for this role
Benefits
• Competitive salary: $70,000 to $90,000, based on experience
• Comprehensive benefits package
• Hybrid work flexibility
• Access to career development programs, workshops, and certifications
• A workplace that values initiative, growth, and professional achievement
Why Work with Us
Join a vibrant, forward-thinking organization that believes in investing in its people. This is a perfect opportunity for ambitious professionals who want to expand their leadership potential while making a real impact. You will be part of a supportive team that encourages innovation, rewards performance, and helps you grow every step of the way.
Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Customer Service Supervisor.
