Job Opportunity: Bilingual Customer Service Supervisor
Are you a dynamic and energetic leader with a passion for excellence in customer care? Our client, a leader in their industry, is seeking a Bilingual Customer Service Supervisor to join their team. This is a unique opportunity to build and shape a high-performing team while gaining valuable leadership experience in a supportive environment that values growth, development, and continuous learning.
Why This Role?
- Growth Potential: Our client offers significant opportunities for advancement, with access to training programs, skill-building workshops, and certifications to support your career progression.
- Comprehensive Benefits & Competitive Salary: Enjoy a robust benefits package designed to support your well-being and work-life balance.
- Hybrid Work Options: Embrace a flexible work setup that helps you balance personal and professional commitments.
Key Responsibilities
- Team Leadership: Oversee the daily operations of a customer service call center, including hiring, training, coaching, and performance management of customer service associates.
- Customer Experience: Take charge of ensuring world-class service by developing innovative customer service programs and responding effectively to escalated customer concerns.
- Collaboration: Work closely with other supervisors and managers to drive synergy and efficiency across departments.
- Performance Monitoring: Track and analyze service statistics, implementing best practices to ensure the team meets or exceeds key performance indicators.
Qualifications
- Experience: Minimum of 3-5 years in a supervisory role within a customer service call center.
- Skills: Exceptional communication and problem-solving skills, with advanced proficiency in Microsoft Office.
- Leadership: Ability to motivate, coach, and develop team members, fostering a customer-centric culture.
- Bilingual Advantage: Bilingual proficiency is highly valued for this role, providing an edge in supporting diverse customer needs.
If you're ready to take the next step in your career and be part of a team that champions customer success, we invite you to apply for this exciting opportunity!
