Bilingual Customer Support Representative (French required)
Introduction
Are you looking for a stable, long-term opportunity where your bilingual skills are valued and your contributions are appreciated? Our client, a respected Canadian manufacturer with deep roots in the community, is hiring a Bilingual Customer Support Representative fluent in French and English. This full-time, on-site role is based in Brantford, Ontario.
What You’ll Do
You will serve as a key point of contact for French-speaking customers, ensuring clear and helpful communication. You’ll coordinate with internal departments to gather accurate information and provide timely responses, supporting the order and shipping process from start to finish.
Responsibilities
• Respond to customer inquiries in French and English
• Coordinate with departments such as warranty, shipping, and sales to resolve customer questions
• Monitor open orders and provide shipment updates
• Assist with order follow-up, invoice tracking, and report preparation
• Support order entry processes as needed
• Maintain accurate documentation using internal systems and Microsoft Office
• Participate in training and team meetings
Qualifications
• High school diploma or equivalent
• Minimum 2 years of experience in a bilingual customer service role
• Proficiency in French and English, both spoken and written
• Strong organizational and multitasking skills
• Familiarity with industrial or manufacturing environments is an asset
Benefits
• Comprehensive, company-paid benefits package
• Registered DC pension program
• Reimbursement for professional development and memberships
• Regular team celebrations, including steak lunches to mark milestones
• Social club events such as a golf tournament, kids’ and adult holiday parties, and discounted outings
Why Work with Us
Our client has been in business for over 80 years and is proud of its low employee turnover. Many team members have been with the company for more than 20 years, thanks to a supportive environment and strong sense of pride at all levels. You’ll be joining a workplace that values consistency, respect, and shared success.
