Bilingual Customer Service Representative (French required)
Introduction
Are you fluent in French and looking for a role where your attention to detail and strong communication skills can truly make a difference? Our client is seeking a bilingual Customer Service Representative to provide exceptional support to French-speaking customers in a stable and structured environment. If you value consistency, teamwork, and delivering outstanding service, this opportunity could be a perfect fit.
What You’ll Do
You will play a key role in serving our client's French-speaking customer base by answering inquiries, resolving issues, and ensuring each customer receives a high level of service. You’ll handle both technical and non-technical information, using phone, email, and online platforms to communicate. Your calm presence and professionalism will support both external customers and internal teams.
Responsibilities
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Handle high volumes of incoming and outgoing calls, primarily in French
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Respond to customer needs with accuracy and care
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Minimize call transfers by resolving issues directly
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Support internal departments with a team-first approach
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Use Salesforce and other platforms to manage and track customer interactions
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Attend department meetings and training sessions
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Maintain schedules and follow company policies
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Stay current with product knowledge and internal resources
Qualifications
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Bilingual in French and English (French proficiency is mandatory)
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At least 2 years of customer service experience preferred
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Experience in a hearing aid or related technical field is a plus
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Strong communication and conflict-resolution skills
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Excellent telephone manner and attention to detail
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Professional demeanor and ability to work in a fast-paced environment
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Computer proficiency required
Benefits
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Salary: $55,000 to $60,000 annually
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Job hours: 8:30 am to 5:00 pm, Monday to Friday (40-hour work week)
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Four weeks of vacation (prorated based on hire date)
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Full benefits package with employer-paid premiums after 3 months
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Predictable work hours and structured schedule
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Supportive team environment
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Opportunities for ongoing internal training
Why Work with Us
Our client offers a calm and reliable workplace where team members are supported to do their best work. You’ll be part of a team that values professionalism, clear communication, and long-term success. If you’re looking for a dependable position that appreciates your bilingual skills and offers steady growth, we invite you to apply.
