Bilingual Production Customer Service Representative (English required, French an asset)
Introduction
Our client is seeking a motivated and detail-oriented Bilingual Production Customer Service Representative to join a growing operations team. This is an excellent opportunity for someone who enjoys high-volume customer interaction, structured processes, and being part of a global organization with strong momentum and long-term stability. This role supports manufacturing and repair operations and plays a critical part in ensuring order accuracy and customer satisfaction.
This is an existing vacancy created due to growth, with immediate availability. The position begins with in-office training and transitions to a hybrid work model.
What You’ll Do
You will be a key point of contact between customers and internal production teams. Your work will directly support operational efficiency and customer experience by ensuring orders are accurate, complete, and clearly communicated. This role is well-suited for someone who thrives in a fast-paced, metrics-driven environment and enjoys balancing calls, systems work, and collaboration.
Responsibilities
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Make 20 to 25 outbound calls per day to clarify incoming orders
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Process 25 to 30 orders daily, including new, remake, service, and credit orders
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Manage 30 to 40 Salesforce cases per day with accurate documentation
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Send and respond to approximately 10 to 15 customer emails daily
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Follow up with customers on order status and required clarifications
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Maintain order location and status within Salesforce and SAP
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Assist with expediting orders when required
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Perform quality control checks in line with ISO quality standards
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Collaborate closely with production and service teams to resolve order issues
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Complete additional tasks as assigned through training and management direction
Qualifications
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Customer service experience in a medical device, healthcare, manufacturing, or similar environment
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Strong order entry and order clarification experience in a high-volume setting
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Excellent communication skills across phone, email, and CRM platforms
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Comfortable with repetitive tasks, outbound calling, and daily performance metrics
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Strong attention to detail, organization, and follow-up skills
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Ability to work independently while contributing to a collaborative team
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Experience with Salesforce, CRM tools, or SAP is an asset
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Fluency in English is required, French is an asset
Benefits
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Compensation range: $50,000 to $52,000 base salary, plus a monthly bonus of $250 to $500 based on individual performance and company sales results
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Hybrid work model after approximately three weeks of in-office training, with three days per week in office
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Monday to Friday schedule, 9:00 AM to 5:30 PM
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Two weeks of paid vacation
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Benefits and RRSP program available after a three-month waiting period
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Structured onboarding and clear performance expectations
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Opportunity to join a growing team with strong operational support
Why Work with Us
You will be joining our client at an exciting time of continued growth, supporting products and services that make a meaningful impact. This role offers stability, clear structure, and the chance to build expertise within a globally recognized medical solutions environment. If you are driven, organized, and motivated by measurable results, this is a strong opportunity to grow your career while contributing to a high-performing team.
Disclosure:
Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.
Vacancy:
This is an existing vacancy with immediate availability. Our client is currently seeking a Bilingual Production Customer Service Representative.
