Bilingual Customer Service Representative (French Required)
Introduction
Are you fluent in both English and French and looking for a stable, full-time opportunity in customer service? Our client is seeking a reliable and professional Bilingual Customer Service Representative to join their dedicated team. This role offers a hybrid work arrangement and consistent weekday hours, making it ideal for those who value work-life balance in a supportive environment.
What You’ll Do
You will serve as the first point of contact for customers, managing inquiries, orders, and concerns with professionalism and accuracy. Your ability to communicate clearly in both French and English will be key in maintaining excellent customer relationships and ensuring timely service.
Responsibilities
• Respond to customer inquiries by phone and email in a courteous and timely manner
• Enter and manage sales orders, including pricing and estimated delivery dates
• Handle product returns, process credits, and manage customer complaints
• Prepare quotes and follow up on open opportunities using Salesforce
• Collaborate with internal teams to expedite and track orders
• Provide backorder reports and delivery updates to customers
• Maintain product knowledge and follow all internal policies and procedures
Qualifications
• Fluency in French and English, both spoken and written
• Minimum of three years’ experience in a customer service role
• Strong communication and problem-solving skills
• High attention to detail and accuracy
• Ability to prioritize and manage multiple tasks
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Experience with JD Edwards and CRM systems is an asset
• High school diploma, GED, or equivalent
Benefits
• Full-time, permanent role with a predictable Monday to Friday schedule
• Hybrid work arrangement with occasional shift flexibility
• Stable work environment with long-term career potential
• Supportive team and structured onboarding
• Inclusive and accommodating workplace culture
Why Work with Us
Our client offers a dependable, well-organized work setting where consistency and respect are key values. You’ll join a team that supports one another, and your contributions will be appreciated in a role that offers security and purpose. If you’re looking for a steady path with room to grow at your own pace, this is a great opportunity to consider.
Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Customer Service Representative (French Required).
