Bilingual Customer Service Representative (French required)
Introduction
Are you looking for a stable, long-term role where your bilingual skills and attention to detail make a difference every day? Our client, a respected leader in their field, is seeking a dependable Bilingual Customer Service Representative to join their close-knit team in Markham, Ontario. This is an in-person, full-time role ideal for someone who thrives in a structured, supportive environment and values consistency in their workday.
What You’ll Do
In this role, you will be the first point of contact for both English and French-speaking customers, helping to ensure that orders are processed smoothly and accurately. You will handle order entries, updates, and customer communication while working closely with internal teams to ensure customer satisfaction.
Responsibilities
• Respond to customer inquiries by phone and email in both English and French
• Enter and process customer orders with a high degree of accuracy using ERP systems
• Provide information on products, pricing, inventory, and order status
• Support issue resolution, returns, and urgent shipping requests
• Maintain updated records and assist with quotes, follow-ups, and documentation
• Collaborate with logistics, sales, and warehouse teams to support seamless deliveries
• Address and escalate customer complaints when needed
Qualifications
• Fluency in both English and French is mandatory
• 2–3 years of experience in customer service, order desk, or inside sales support
• Strong communication and interpersonal skills
• Proven ability to manage multiple tasks and priorities
• Experience using ERP systems
• Detail-oriented and accurate in order processing
• Knowledge of flooring or building materials is an asset but not required
• AEC / DEP or Skilled Trade Certificate is preferred
Benefits
• Competitive salary starting at $52,000 per year
• Comprehensive benefits including dental and extended health care
• Paid time off and on-site parking
• Flexible schedule within a full-time, Monday to Friday workweek
• Supportive and collaborative team environment
Why Work with Us
Our client is committed to providing a stable, respectful workplace where your efforts are valued. You’ll be joining a well-established, Canadian-owned company that prioritizes customer care and employee well-being. If you’re looking for a steady career path with a reliable employer, this role is an excellent fit.
Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Customer Service Representative (French required).
