Bilingual Customer & Consumer Care Representative (French preferred)
Introduction
Are you someone who thrives in a structured, supportive environment? Our client is seeking a Bilingual Customer & Consumer Care Representative to join a steady and respectful team. This is an excellent opportunity to build long-term stability in a calm, professional setting. Proficiency in both French and English is preferred.
What You’ll Do
You will serve as the voice of the company for both customers and consumers, ensuring all inquiries and orders are handled with care and precision. Working across phone, email, and chat, you’ll provide product support, manage transactions, and resolve questions or issues with empathy and attention to detail.
Responsibilities
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Manage incoming customer transactions from order entry to payment
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Monitor and process EDI and manual orders through SAP
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Communicate daily with operations and shipping to minimize service disruptions
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Offer consumer assistance and product information through phone, email, and online chat
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Troubleshoot consumer issues and provide timely resolutions
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Handle sample requests and filing duties accurately
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Maintain strong working relationships with internal and external teams
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Follow health and safety practices while ensuring a respectful workplace
Qualifications
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Secondary School Diploma required
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Bilingual French and English preferred
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2+ years in a customer-facing or call center role
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Strong communication and listening skills
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Skilled in Microsoft Office (especially Excel) and internet navigation
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Excellent attention to detail and ability to multitask
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Positive, courteous, and self-motivated approach under pressure
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Graphic skills and color matching experience are assets
Benefits
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Work with a consistent and supportive team
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Structured environment with clear expectations
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Opportunities for reliable, long-term employment
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Comprehensive training and onboarding
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Safe and respectful workplace culture
Why Work with Us
Our client offers a workplace that values consistency, mutual respect, and professionalism. You’ll be part of a team that understands the importance of work-life balance and reliable schedules. If you’re looking for a calm, steady role where your skills make a real difference every day, this could be your next home.
