Bilingual Customer Service Representative (French required)
Introduction
Are you fluent in French and English, and ready to join a company that values your communication skills, problem-solving mindset, and dedication to delivering top-notch service? Our client is looking for a Bilingual Customer Service Representative who is excited to support customers and contribute to growth. This is a fantastic opportunity to work in a fast-paced environment where your input and initiative are truly valued.
What You’ll Do
You will be the friendly and knowledgeable first point of contact for customers, assisting them in both French and English. From handling inquiries and processing orders to resolving concerns and preparing quotes, you’ll play a key role in maintaining customer satisfaction and supporting the sales team.
Responsibilities
• Respond to customer inquiries via phone, email, or in person professionally and promptly
• Resolve complaints and order issues with care and efficiency
• Provide accurate information on products, services, and policies
• Process orders, returns, and exchanges in alignment with company procedures
• Ship product samples as requested by customers or sales reps
• Keep customer records up to date
• Collaborate across departments to deliver seamless support
• Build strong relationships by providing consistent, high-quality service
• Identify and qualify new leads from inbound contacts
• Develop pricing quotes and tailored proposals
• Ensure a high standard of customer satisfaction through every interaction
• Support additional administrative or service tasks as needed
Qualifications
• Fluency in French (Quebecois) and English, both written and spoken
• At least 2 years of experience in customer service, inside sales, or a similar field, preferably in manufacturing or building materials
• High school diploma required, bachelor’s degree preferred
• Excellent communication and interpersonal skills
• Adaptability in a dynamic, multi-tasking environment
• Strong conflict resolution and problem-solving skills
• Detail-oriented and organized
• Experience with SAP, CRM systems, and Microsoft Office is a plus
• Comfortable working both independently and as part of a team
Benefits
• Competitive compensation
• Growth-focused work culture
• Opportunities to gain experience in a key role within a dynamic team
• Exposure to a variety of customer service and sales support functions
• Bilingual environment where your language skills are a true asset
Why Work with Us
Our client offers a welcoming environment that values initiative, learning, and collaboration. This is a place where you can sharpen your skills, explore growth opportunities, and make a real impact by supporting customers and the sales process. If you’re ready to take the next step in your customer service career and work with a company that supports your development, we want to hear from you.
