Bilingual Customer Service Representative (French/English)
Location: Mississauga, ON | On-site
Are you a detail-oriented professional who thrives in a stable and supportive environment? Our client is seeking a Bilingual Customer Service Representative to join their well-established team. This is a rewarding opportunity for individuals who value consistency, reliability, and long-term career growth within a structured and collaborative setting.
Why This Opportunity Stands Out
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Work in a dependable, team-oriented environment where your contributions truly matter
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Enjoy a healthy work-life balance with a predictable schedule
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Be part of a team committed to operational excellence and continuous support
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Access to comprehensive benefits that promote well-being and security
Your Role at a Glance
As a key member of the internal support team, you will play a vital role in ensuring smooth service operations and exceptional client care. Your day-to-day responsibilities will include:
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Responding to client inquiries (phone, email, chat, and in-person) related to products, pricing, service status, and orders
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Processing customer orders and managing new account setups
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Creating service contracts and work orders
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Assisting sales and service teams with documentation during pre-sales processes
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Coordinating repairs, training sessions, and product returns
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Monitoring open orders and collaborating across departments to ensure timely delivery
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Addressing customer concerns with professionalism and care
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Participating in team meetings and ongoing training sessions
What You Bring
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Bilingual fluency in French and English (spoken and written) is required
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A strong focus on detail, organization, and time management
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The ability to multitask in a fast-paced, transaction-heavy environment
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Excellent interpersonal and communication skills
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A collaborative mindset with the ability to work independently
Qualifications
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High school diploma or GED required; a post-secondary degree is preferred
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Minimum of 2 years' experience in customer service or support, ideally in a B2B setting
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Proficiency in Microsoft Office, especially Excel
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Experience with Zendesk and Microsoft Dynamics 365 is a strong asset
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A background or interest in science is considered beneficial
Additional Information
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This is an on-site role based in Mississauga, ON
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Occasional travel and flexible work hours may be required, including some evenings or weekends
A Stable Career with Lasting Impact
If you're looking for a consistent and fulfilling career where you can grow within a dedicated team, this role offers the stability and structure you’ve been searching for.
Apply today to become part of a reliable and purpose-driven organization.
