Job Posting: Bilingual Customer Service Representative Position
Position: Bilingual Customer Service Representative (HYBRID)
About Us
For over 80 years, we have been dedicated to enhancing living spaces globally by maximizing natural light and fresh air through innovative roof solutions. Our product range includes skylights, sun tunnels, roof windows, sun screening products, and smart home solutions, all contributing to a healthier and more sustainable indoor environment for work, leisure, and learning.
As a global entity, we operate in more than 40 countries. In Canada, we uphold strong values of passion, commitment, thoroughness, and mutual respect. Our growing operations require individuals who value teamwork and professionalism.
About the Role
We’re seeking a Bilingual Inside Sales Representative (French/English) for a hybrid position, requiring in-office presence twice weekly. This role involves diverse tasks such as phone-based customer service and technical support, order management via SAP Business One, and shipment follow-ups. The ideal candidate will be well-organized, self-motivated, and possess previous customer service experience along with ambition and enthusiasm.
Responsibilities
- Daily communication with new and existing customers via telephone
- Administrative tasks including order processing, tracking, and coordinating with courier services
- Participation in events and training sessions as needed
- Other assigned duties
Qualifications
- Previous experience preferred in order processing, home building industry, or inside/outside sales
- Strong commitment to customer service
- Excellent self-management and organizational skills
- Problem-solving abilities with a creative approach
- Proficiency in Microsoft Suite and computer literacy
- Excellent presentation and telephone etiquette
- Ability to work independently and collaboratively
- Professional demeanor and appearance
- Availability for daytime and occasional evening shifts
Job Type: Full-time, Permanent
Salary: TBD
Benefits:
- Group health, dental, and vision insurance
- Long-term disability and life insurance
- Employee Assistance Program (EAP)
- Company-matched RRSP retirement plan
- Flexible health spending account
- Educational assistance program
- Sick/personal day program
- Service recognition and performance incentive program
- And more
Schedule: Monday to Friday, 8:00am to 4:30pm (1-hour lunch break)
This position is remote.
We encourage applications from individuals with disabilities and provide accommodations upon request throughout the selection process. We appreciate your interest and will only contact selected candidates for interviews.
Learn more about us at our website.
Job Types: Full-time, Permanent
Schedule: 8-hour shift
