Exciting Job Opportunity: Bilingual Customer Service and Administration Superstar!
Location: Yonge & York Mills, Toronto
Job Description: Are you ready to provide exceptional customer service and make a difference in the lives of our clients? As a bilingual customer service agent, you will play a pivotal role in ensuring an unforgettable client experience.
Key Responsibilities: • Ignite customer satisfaction by promptly addressing inquiries and resolving complaints. • Take charge of all administrative tasks, ensuring smooth operations during opening and closing hours. • Empathize with clients, offering them comfort and understanding during their interactions. • Be the first point of contact for clients, providing a warm and welcoming experience. • Handle approximately 40 inbound calls daily with ease and professionalism. • Foster positive relationships and maintain open communication with our amazing team.
Desired Skills and Abilities: • Unlock your problem-solving abilities and pay meticulous attention to detail. • Showcase excellent interpersonal and communication skills, both written and oral. • Become a master of multitasking, consistently meeting deadlines. • Display flawless command of English and French, showcasing your bilingual prowess. • Thrive in a collaborative environment, where teamwork is essential for success. • Harness your tech-savviness with Microsoft Word, Excel, and Outlook. Previous PC law experience is a bonus! • Demonstrate a strong work ethic and self-motivation, juggling multiple priorities with ease. • Possess a professional and friendly attitude that instantly connects with customers over the phone.
Qualifications: • Minimum 2 years of experience in a fast-paced office environment.
If you're looking for a rewarding opportunity to utilize your language skills and make a lasting impact on our clients, this position is perfect for you! Join our dynamic team and experience the excitement of providing exceptional customer service and administrative support. Apply now!
