BH – Search Assignment
About the Company
Fresenius Kabi is a global healthcare company dedicated to providing lifesaving medicines and technologies for infusion, transfusion, and clinical nutrition. Their Canadian division distributes pharmaceutical and healthcare products including IV sterile solutions, biosimilars, and medical devices. With a strong emphasis on leadership development, collaboration, and innovation, Fresenius Kabi Canada offers employees the chance to grow within a purpose-driven environment focused on improving patient care. The team culture is dynamic, values-driven, and committed to excellence in both performance and support.
Canadian Competitors
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Baxter Corporation — 7125 Mississauga Road, Mississauga, ON L5N 0C2
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Pfizer Canada ULC — 17300 Trans-Canada Hwy, Kirkland, QC H9J 2M5
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Apotex Inc. — 150 Signet Drive, Toronto, ON M9L 1T9
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Sandoz Canada — 110 Rue de Lauzon, Boucherville, QC J4B 1E6
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B. Braun Medical Canada — 5 Credit Union Drive, Toronto, ON M4A 2N5
Job Details
Salary: $60,000 – $65,000
Remote, Hybrid or In-Office: Hybrid (Mon-Wed in office, Thu-Fri from home)
Job Hours: 8:30 AM – 4:30 PM, Monday to Friday
Vacation & Benefits: ***to confirm but fairly certain same***3 weeks vacation, 2 float days, birthday off (total 18 paid days), 10 paid sick days, company-paid benefits from day one, RRSP contributions allowed immediately (no match initially); after 1 year, 1–5% employee contribution with equal company match. STD and LTD available after 6 months
Accept Work Permits? No
Requirements & Qualifications
Top 3:
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SAP experience (order management, credits/debits, returns)
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Strong customer service/problem-solving skills 3-5 years order management (industry doesn't matter)
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Maturity, initiative, and resilience in a fast-paced environment
Top Selling Features:
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Global company with a strong reputation in healthcare
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Structured, supportive team and cross-training environment
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Hybrid model with work-life balance and consistent office days
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Access to multiple departments, learning opportunities, and process improvement involvement
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Company-paid benefits from day one
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RRSP matching and strong PTO package
Key Responsibilities:
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Receive and process customer orders via email, phone, EDI, and fax using SAP
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Order management from entry to delivery including follow-ups on stock, pricing, and issues
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Handle debits, credits, and product returns
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Respond to daily emails and approximately 10 phone calls/day
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Participate in process improvements and department-wide initiatives (e.g., optical reader automation)
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Engage in interdepartmental communication with finance, QA, marketing, and other internal stakeholders
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Cross-train and assist in other areas including RMAs and specific account management (e.g., McKesson)
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Maintain accurate filing and documentation
DNA:
Resilient, self-starter, takes initiative, mature (not age-related), punctual, no-nonsense, team-oriented, thrives in a fast-paced and sometimes stressful environment, not afraid to ask questions or take ownership, enjoys being part of a busy and collaborative team, independent and solutions-oriented.
Company Information
Reason for Opening: One CSR is retiring at the end of the month
Employees in Department: 6 (5 females, 1 male)
People in Company: Approx. 150–200 on-site employees
Recruitment Details
Start Date: ASAP (flexible for notice periods)
Other Sources: Internal team, recruiter submission
How Long Has the Job Been Open? Recently opened due to retirement
Any People Seen to Date? How Many? Not yet
Hiring Process (Including Credit/Criminal/Education Checks): 1) MS Teams video interview (30 mins), 2) followed by in-person interview meet with Patricia (indirect but cs/supply chain mgr) and Carla (direct reporting team lead)
Fee Amount: 21%
Candidate Flow
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Submission through Mahdi with resume and write-up
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Patricia will confirm interview times
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Candidate contact info shared for video link coordination
Search Information
Boolean:
(“Customer Service Representative” OR “CSR”) AND (“SAP” OR “order processing” OR “order entry”) AND (“problem solving” OR “customer support”) AND (“pharmaceutical” OR “healthcare” OR “medical devices”) AND (“Microsoft Excel” OR “Office Suite”) AND (“hybrid” OR “Mississauga” OR “GTA”)
Tips to Fill This Role:
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Target SAP-savvy CSRs in pharma, medtech, or manufacturing via Bullhorn with filters: “Customer Service,” SAP, order management
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X-ray LinkedIn: site:ca.linkedin.com/in (“customer service” AND SAP AND “order entry”) AND (“Mississauga” OR “Toronto”)
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Review past submissions to Fresenius or similar roles tagged with SAP or order processing
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Use “no micromanagement,” “cross-functional,” and “hybrid” as selling points in outreach
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Prep candidates on stress-handling, cross-training expectations, and interdepartmental dynamics
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Address potential objections to 3 in-office days or fast-paced environment
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Leverage Happenstance for non-pharma talent with transferable experience
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Engage candidates from supply chain or distribution-heavy CS roles in related industries
