Bilingual Customer Service Representative (French required)
Introduction
Do you want to be part of a winning team in a dynamic, innovative environment? Our client is seeking a Bilingual Customer Service Representative to join their growing team in Milton, ON. With an impressive international reputation and a track record of industry-leading innovation, this role offers stability, personal development, and top-tier compensation for those passionate about exceptional service and teamwork.
What You’ll Do
You’ll communicate with clients across Canada, serving as a liaison and customer advocate. From handling incoming calls and processing orders to assisting with website navigation, you’ll be empowered to deliver a first-rate customer experience in both English and French. You’ll also participate in training to further strengthen your knowledge and skills.
Responsibilities
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Answer calls, emails, and chats from clients in both French and English
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Support order entry and resolution using advanced customer service tools
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Help clients navigate the website and online ordering process
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Provide timely, professional, and solutions-focused assistance
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Collaborate with internal teams to ensure customer satisfaction
Qualifications
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Bilingual in English and French, fluent in written and spoken communication
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1–2 years of experience in a customer service role
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Strong computer proficiency (MS Office)
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Ability to multi-task and manage time effectively
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Positive, can-do attitude with a customer-first mindset
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High school diploma required; college or university education preferred
Benefits
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$32 to $36 per hour
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Three weeks paid vacation
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Comprehensive health, dental, and vision benefits after 30 days
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Annual performance bonus and profit-sharing programs
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RRSP with 6% employer match after 30 days
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Tuition assistance and employee assistance program
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On-site amenities including café, fitness center, and monthly appreciation events
How to Apply
If you're ready to join a Tier 1 employer that values excellence, innovation, and career growth, we’d love to hear from you. Our client is excited to welcome a customer service professional who is ready to grow with them.
