Bilingual Customer Service Representative (French Required)
Introduction
Are you looking for a role that blends long-term stability with opportunities for professional growth? Our client is seeking a Bilingual Customer Service Representative who is fluent in French and English to join their thriving team in Milton, Ontario. This is your chance to be part of an innovative and supportive environment where both your career and well-being are prioritized.
What You’ll Do
You’ll be the first point of contact for clients across Canada, managing customer inquiries and assisting with order processes in both official languages. With a strong training program and a collaborative team culture, you’ll build lasting client relationships while sharpening your technical and communication skills.
Responsibilities
• Respond to client inquiries via phone, email, and chat in both French and English
• Process orders and resolve issues using customer service platforms
• Guide customers through website navigation and online ordering
• Deliver professional and solution-oriented support
• Work cross-functionally with internal teams to ensure excellent service delivery
Qualifications
• Fully bilingual in French and English, both written and verbal
• 1 to 2 years of experience in a customer service role
• Proficient in Microsoft Office and adaptable to new systems
• Organized, efficient, and capable of managing multiple tasks
• Strong interpersonal skills and a positive, client-focused approach
• High school diploma required; post-secondary education is preferred
Benefits
• $35 to $40 per hour
• Three weeks of paid vacation
• Comprehensive health, dental, and vision benefits after 30 days
• Annual performance bonus and profit-sharing opportunities
• RRSP program with 6% employer match after 30 days
• Tuition assistance and access to an employee assistance program
• On-site amenities including café, gym, and regular appreciation events
Why Work with Us
Our client offers the best of both worlds: a stable and reputable organization that invests in your development. Whether you’re looking to deepen your skills or take on new challenges, you’ll be supported every step of the way in a positive and people-first workplace.
Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Customer Service Representative (French Required).
