Bilingual Customer Care Specialist (English and French required)
Introduction
If you’re someone who values consistency, professionalism, and providing exceptional service day in and day out, this 12–18 month contract role may be a perfect fit. Our client is seeking a Bilingual Customer Care Specialist to join a well-structured and supportive team. This is an opportunity to be part of a steady, trusted brand where your attention to detail and commitment to quality will be truly valued.
What You’ll Do
In this role, you’ll be a key point of contact across a variety of customer interactions. You’ll respond to inquiries, resolve issues efficiently, and ensure smooth communication across channels. With a focus on process reliability and clear communication, you’ll support both internal teams and external customers to uphold service excellence.
Responsibilities
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Respond to inquiries related to product information, orders, stock availability, and more via phone, email, fax, and social media
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Communicate clearly and effectively in both English and French
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Process and verify orders from various sources, including electronic data interchange (EDI)
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Maintain accurate and current customer data
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Address and resolve customer complaints with professionalism and empathy
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Coordinate with other departments to ensure timely resolutions
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Monitor systems and processes to ensure smooth operations
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Identify ways to improve internal procedures and customer satisfaction
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Support daily operations and assist other departments as needed
Qualifications
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Minimum 3 years of experience in a customer support or customer care environment
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Strong Microsoft Office skills, especially in Excel and Word
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Excellent data entry accuracy and attention to detail
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Ability to stay composed under pressure and respond with clarity
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Proven communication skills in English and French, both spoken and written
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Strong organizational, time management, and interpersonal abilities
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Professional demeanor with a positive and supportive attitude
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Consistent and reliable attendance
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Willingness to work flexible hours as needed
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Experience with SAP S4/Hana Public Cloud is considered an asset
Benefits
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Structured, steady 12–18 month contract with a reliable and supportive team
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Predictable work hours and clear responsibilities
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Opportunities to contribute to customer satisfaction and operational excellence
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A company that values professionalism and long-term team contributions
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Flexibility in scheduling to support work-life balance
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Daily engagement with a respected Canadian brand and its loyal customer base
How to Apply
If you’re looking for a stable contract role with a dependable organization and a team that appreciates your attention to detail and professionalism, apply today to get started.
