Job Title: Bilingual Customer Service Representative
Location: Burlington, ON (Hybrid: 3 days in-office, 2 days remote)
Industry: Medical / Healthcare
Salary: $50,000–$55,000 per year + Benefits
About the Opportunity
A leading medical company in Burlington is seeking a Bilingual Customer Service Representative to join their team. This is a hybrid role ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service to patients and healthcare providers in both English and French.
This position plays a critical role in ensuring positive client experiences and supporting the operational excellence of a mission-driven organization focused on health and wellness.
Key Responsibilities
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Respond to inbound calls and emails in both English and French from clients, healthcare professionals, and internal teams
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Provide accurate product and service information while resolving inquiries efficiently
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Log interactions and maintain detailed records in the CRM system
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Collaborate with departments such as logistics, sales, and clinical teams to deliver seamless service
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Ensure all actions are compliant with healthcare regulations and company policies
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Assist in identifying areas for service improvement and contribute to client satisfaction initiatives
Qualifications
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Fluency in English and French (written and spoken) is required
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Minimum 2 years of customer service experience, ideally in healthcare, pharmacy, or medical services
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Strong communication, organizational, and problem-solving skills
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Proficient with CRM systems and Microsoft Office Suite
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Ability to work independently in a hybrid setting (must be available for in-office days in Burlington)
What’s Offered
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Competitive annual salary of $50,000–$55,000
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Full health, dental, and vision benefits
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Opportunities for growth in the medical sector
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A flexible hybrid work arrangement supporting work-life balance
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A supportive, purpose-driven team environment
