Bilingual Collections Specialist (French required)
Introduction
Are you a confident communicator who thrives in a high-impact, customer-focused environment? Our client is seeking a Bilingual (French/English) Collections Specialist to join their growing team. This is a full-time, permanent opportunity with strong visibility, autonomy, and the chance to make a real difference in both business and customer outcomes.
What You’ll Do
You will manage a dedicated portfolio of customer accounts, focusing on collections, payment follow-up, and dispute resolution. This role blends customer service with problem-solving and offers room to grow your skills within a collaborative and proactive team.
Responsibilities
• Prioritize and manage a set list of customer accounts
• Follow up with customers on overdue payments and negotiate terms
• Collaborate internally to resolve billing discrepancies
• Reconcile payments and ensure accurate account records
• Escalate high-risk cases with well-documented recommendations
• Maintain logs of collection activity and contribute to aging reports
• Support continuous process improvements and compliance
Qualifications
• Bilingual in French and English
• Experience in collections, customer service, or account management
• Strong interpersonal, negotiation, and conflict resolution skills
• Proficiency in Microsoft Office, particularly Excel and Outlook
• Confident phone communicator with attention to detail
• Able to work independently while collaborating effectively with others
• Comfortable navigating ambiguity and handling complex account issues
Benefits
• Competitive hourly rate of $23 to $25
• Permanent, full-time role with career advancement potential
• Hybrid or in-office in Toronto or Montreal
• Exposure to a growing B2C and light B2B customer base
• Autonomy and visibility within a supportive and evolving team
Why Work with Us
You will join a dynamic team that values initiative, independence, and proactive problem-solving. Our client offers the structure and support of an established team along with the excitement of a growing French-speaking customer base. If you're ready to take ownership of your work and grow your career, we invite you to apply today.
