Bilingual Collections Specialist (French required)
Introduction
Are you a bilingual professional seeking a stable, structured role with clear performance goals and meaningful impact? Our client is looking for a Bilingual Collections Specialist to join their team in a hybrid setting based in Newmarket, ON. This role balances consistent responsibilities with strong team support, offering the chance to make a difference in account retention and credit performance.
What You’ll Do
You will manage a portfolio of credit accounts, working to control losses, reduce delinquencies, and strengthen client relationships. Your day-to-day will involve direct communication with franchisees, credit approvals, account analysis, and participation in performance meetings. This role requires both independence and collaboration across departments.
Responsibilities
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Manage receivables and control losses in an assigned portfolio
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Communicate with franchisees and field management to resolve delinquency issues
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Track and report delinquency and losses
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Coordinate repossessions when necessary
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Promote credit programs and support credit-related training for field teams
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Handle appeals and questions related to credit status
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Monitor accounts and develop action plans to improve performance
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Submit forecasts and participate in credit strategy meetings
Qualifications
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Fluent in French and English
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Minimum 2 years of collections experience
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Skilled in negotiation, skip tracing, and credit analysis
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Strong problem-solving abilities in a fast-paced environment
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Able to travel occasionally, including some weekends
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Comfortable with flexible work hours and business-casual office settings
Benefits
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$55,000 to $65,000 annual salary
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Up to 15% quarterly bonus based on company and department performance
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$6,000 annual commissions based on individual KPIs
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Three weeks paid vacation
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Comprehensive benefits package after 90 days including:
• Dental care
• Vision care
• Extended health coverage
• Disability and life insurance
• Employee assistance program
• Tuition reimbursement
• Employee stock purchase plan
• Paid time off
How to Apply
If you are a bilingual collections professional with a steady approach and a drive for delivering results, we encourage you to apply. Our client offers a stable hybrid work model, supportive leadership, and strong benefits to help you succeed.
