35 hour work week – hybrid – excellent bonus + pension plan
Description du poste / Job Description
Job Title: Bilingual Credit/Collections Specialist
Job Overview:
The Bilingual Credit/Collections Specialist is responsible for managing debt recovery processes, ensuring effective communication with debtors in both English and French, and negotiating repayment plans. This role is crucial in administering the company’s credit policy and maintaining positive customer relationships.
Responsabilités principales / Key Responsibilities:
- Manage the debt recovery process for a portfolio of accounts, ensuring timely resolution of missed or late payments.
- Communicate with customers via phone and email to inform them of outstanding payments and establish payment arrangements.
- Work collaboratively with customers to resolve issues and bring accounts into good standing.
- Conduct research to locate customers who are difficult to reach and employ various contact methods.
- Collaborate with internal teams, including sales and credit departments, to provide accurate information and updates regarding account statuses.
- Escalate unresolved cases to the appropriate teams when necessary.
Qualifications requises / Required Qualifications:
- Bilingual proficiency in English and French (spoken, written, and read).
- Experience in credit and collections, preferably within the automotive finance industry or a related field.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
- Excellent problem-solving and negotiation abilities.
- Proficiency in relevant software and tools for account management.
Compétences souhaitées / Desired Skills:
- Knowledge of credit policies and debt recovery processes.
- Experience in a customer-facing role, with a focus on relationship management.
- Strong organizational skills and the ability to prioritize tasks effectively.
Ce que nous offrons / What We Offer:
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development within the company.
- Competitive compensation and benefits package.
If you are a motivated individual with a passion for credit and collections and excel in bilingual communication, we encourage you to apply!
