Bilingual Collections – Remote in Ontario or BC
Amazing tight knit team with low turnover / Remote / excellent vacation and benefits / fast growing company
Our client, a leader in the Fintech industry, is actively seeking an energetic and resilient Bilingual Collector to join their team.
Key Roles and Responsibilities:
- Negotiate payment of debts in accordance with client and company guidelines
- Reduce aging and balance delinquencies
- Conduct skip tracing
- Coordinate outbound collection letters
- Suggest improvements on operational processes and establish best practices
- Produce reports, analyze data, identify trends, and provide recommendations
- Identify and escalate risks as well as potential fraud
- Update and document collection files with detailed information from clients, customers, agencies, and maintain professional communications
- Support the collections team and management on all objectives
Required Experience / Competencies / Education:
- Minimum of 2 years’ experience as a proven collections expert in a banking or agency setting
- Bilingualism in English and French is required
- Strong understanding of consumer credit (secured and unsecured)
- Proven track record of curing difficult accounts
- Excellent collections, skip tracing, and negotiation skills
- Excellent customer service skills and de-escalation abilities
- Thorough understanding of all privacy and collection laws
- Repossession and PPSA experience is an asset
- Proficient in Word, Excel, PPT, Google solutions – Chrome, Docs, Mail, Calendar, etc.
- Salesforce experience considered an asset
- Availability to work evening shifts (until 9pm), and on Saturdays on a rotating schedule
