Our reputable client is a schedule 1 bank in Canada, dedicated to supporting equipment dealers with seamless financing solutions across various industries, including agriculture, construction, transportation, forestry, health care, and more.
The Bilingual Collections Officer serves as the primary contact for clients:
- Address customer inquiries and concerns promptly.
- Secure payments professionally and efficiently.
- Collaborate with clients to resolve disputes and negotiate favorable solutions.
- Maintain confidentiality and exercise discretion regarding all customer and vendor transactions.
- Manage customer files and make informed decisions regarding file acceleration, including repossession, write-offs, or legal actions.
Qualifications
- Fluency in both French and English.
- At least 2 years of experience in administration or client services within banking, financial services, credit, or collections.
- Proficiency in setting up and documenting payment arrangements accurately.
- Strong problem-solving skills with a proactive mindset.
- Attention to detail with a proven track record of maintaining accurate documentation.
- Ability to uphold confidentiality and adapt in a fast-paced environment.
- Intermediate skills in MS Office and a willingness to learn new applications.
- Familiarity with compliance laws related to collections is an asset.
Skills and Competencies
- Tech-savvy, with a passion for learning new software.
- Innovative thinker with strong detail orientation and strategic problem-solving abilities.
- Collaborative team player who values teamwork to achieve common goals.
