Here is a paraphrased version of the job posting with all company names removed:
Collections Specialist Job Posting
Position Summary & Purpose
As a Collections Specialist, you will handle collection issues, maintain and update client records in the company’s system, review and monitor sales ledgers, and collaborate closely with the Credit Manager and Finance team members.
Primary Responsibilities & Duties
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Make and receive collection calls to address and resolve accounts in both early and late stages
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Evaluate and negotiate payment solutions to bring accounts current
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De-escalate customer concerns and effectively resolve issues
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Schedule and follow up with customers to ensure commitments are fulfilled
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Maintain and accurately update customer information with detailed records
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Build professional relationships with customers to encourage healthy payment practices and ensure a positive experience
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Monitor client accounts and review overdue accounts to ensure proper actions are taken
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Notify debtors of overdue payments via phone, mail, and email, with timely follow-up if no response is received
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Professionally handle customer inquiries, including providing detailed reconciliations and statements, resolving payment disputes, and processing payments and refunds
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Knowledgeable about deductions and disputes
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Locate debtors to arrange payments
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Recommend further action or service discontinuation when payments are not made, coordinating with relevant departments as needed
Who You Are
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Minimum 4-5 years of collections experience
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Able to work independently and as part of a team with a positive attitude, initiative, and strong work ethic
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Proficient in MS Office, including Excel, Word, and Outlook
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Excellent verbal and written communication skills
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Bilingual English/French
What’s in it for You
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Competitive salary
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Participation in a performance bonus program
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Benefits including health and dental coverage
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Employee assistance program
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Vacation and personal days
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Friendly work environment
